Address: 25 Chapel St, Albany, NY 12210, USA
Phone: +15184327000
Geraly Guzman
Hotel location is good. Staff at the hotel is very nice and welcoming, Valet parking is super quick. Hotel is old but is well maintained. The room just need a little upgraded. Carpets looks so dirty and smells bad. And the bed we all love hotel’s beds that’s the best part of me staying at hoteles that mattress had a whole in the middle bed super uncomfortable and when I call downstairs some one was like o you only staying for 1 night. That was no the correct answer. I have the worst back pain for all time.
Catherine Page
Excellent location in downtown Albany. Easy walking distance to attractions and restaurants. On sight, secure parking for our car. Hotel staff was wonderful! They helped change our reservation so we got our Hilton Honors rewards points. We would stay at this hotel again!
Sarah Goodman
Overall positive experience with clean rooms, friendly staff, and good hot breakfast. Walking distance to 2 dog parks is a huge bonus. However, disappointed with the $8 daily parking rate and $75 pet fee. Also wish the rooms had microwaves but had no trouble using the common one in breakfast area on first floor.
Dana Newman
Didn't happen. We had tickets to a show in town that was postponed (we are from CT, so NOT close by). We decided to still come and stay. When we arrived, we were informed that the pet fee (not deposit!) Is $75. Nowhere in my booking confirmation did it say that, and the stated pet policy on the Expedia listing said $75 per WEEK. (This is after finding out - surprise- there's only valet parking on site !?) I told the young man at the desk that although I had selected a pet address, there was nothing about it in my confirmation, nor the follow up I received yesterday. I'm used to paying an extra fee for the dog, but it's usually less than half that. While the man and I were talking, the young lady comes over and starts lecturing me about how I cannot leave my dog alone in the room, which I would NEVER do, and hadn't brought up. Neither of them cared that the policy was misleading, and felt dishonest, and they also didn't seem to care that it was enough to make us leave. So we just ate the $150 we paid in advance for the room. We were going to come back for the reschedule of this show, and a few others, but our interactions left us feeling very "had". We'd love for you to make this right, but after our experience, aren't expecting much. Customer retention seems to be a thing of the past.
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Yes, this is the hotel being sued for the breach of privacy.
The Hampton Inn does not have its own bar, there is a restaurant physically attached to the hotel. you cannot bill your meal or drinks to the hotel however. I believe they stop serving at ten or eleven. But there is another restaurant across the street called Dawn's victory and they are usually open till midnight or 1
Please be advised, they have a pet fee. Call the hotel to learn more.
There is valet parking for $14 a day or you can park on the street. Weekends it is free.
The area designated for smoking is at the back of the hotel outside of the back door.
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