Four Points by Sheraton Albany

charles richards

The highlight of my visit was the receptionist, whose name escapes me at the moment. She was attentive, enthusiastic and warm. She honest, candid and accommodating. Other than her beautiful personality, the location only had one cook who was off on Sundays and Monday,, the bar had two bartenders who called out on the same day, so no bar service, the complimentary breakfast was, forget about it...no acces to the wifi or ability to stream and I got bitten up by bedbugs... and I know the difference because I have treated many homes for bedbugs and know how the bites differ from mosquitoes. It's a great looking hotel with promise but it just didn't work out for me.

Nancy Hammervik

Staff very under trained and unenthusiastic. Restaurant never open terrible complimentary breakfast. Staff does not even greet guests properly - especially bonvoy status. Rooms are fine. Clean. Comfortable. Service and amenries terrible though.

Lyndi Hill

While the hotel was clean, and beautiful since it is new, it did not have one amenity listed as per their website. We only came to stay so our children could use the pool, which had a closed sign on it for the whole weekend and no explanation. The bar & restaurant were also closed for the entire weekend. All of this without any notice or reduced fee since no amenities were available. Thankfully they could provide a bagel & yogurt for breakfast, but no one plate, utensil, napkin, or water or juice for our children. No management were around to speak to & we were told different stories on the situation from every employee at the front desk. With still no contact information able to be given for management or discounts provided. Unfortunately we won't be back & had some very disappointed children!! The least they could have done was notify us in advance that the amenities were not available, but it was made of no mention the day prior to our reservation when I called or at check-in. I get we are living a world where no one will work, but you don't need employees to have a pool open for swim at your own risk!!!

APH (Veela_girl)

The hotel is very nice and modern and my husband and I were pleasantly surprised. They hit the nail on the head with some things but completely missed the mark with others. The staff at the front desk could use a little more training in professional communication. There is a thin line between being friendly and inappropriate. The front desk staff was the latter. However, other staff members were nice. The room was small but the bathroom was nice and updated. The bedding was clean and crisp and the bed was comfortable. There in an armoir-console type thing in the room that houses the microwave, fridge, safe, iron and ironing board and closet space. There was no do not disturb sign for the door. The hotel advertised a free continental breakfast but there was none available on a Sunday morning because apparently the one person that prepares breakfast called out sick and they had no replacement. Instead they had a grab and go breakfast of frozen bagels that might be in a doomsday prep kit and blueberry muffins. The teabags tasted of coffee. The seating area is beautiful and modern and the gym was really nice and clean. It was a decent stay but we probably won’t return.