Baxter's K9 Complex

Erin Myers

I was in town visiting my daughter over Labor Day weekend and wanted my dog who was traveling with me to have some time away from her kitten. I called earlier in the week and booked day care for Saturday and Sunday and booked my golden retriever's temperament test for Saturday am. they called me just an hour after drop off stating he passed and would spend the day with the big dogs. Each day I picked him up he was happy and so tired from a great day of play! The facility was clean and the dogs all looked happy and well taken care of. I will definitely use Baxters during future visits! It is a great home away from home for us.

Rockin Red71

If you want somewhere to board your dog go to Baxter's. I received a call when mine wouldn't eat which let me know they were invested in my dog's well being. Prices are great and so are the employees. Thanks for caring for Lucky.

Sarah J

OUR AWFUL EXPERIENCE: Rude, know-it-all staff; smug/curt, “we know your dog better than you do” attitude & answers for everything even if they make no sense. Sched’d 1.5 yr pup to board starting on a SAT. Told could bring him by for temperament test on FRI--no timeframe, just come on by. Arrived early afternoon but TOO LATE! Next day, dropped him off 1:30 on our way to vaca--too late again! When asked when testing was, the answer was “it varies” – apparently the times are top secret! No testing on SUN so he’d have to wait until MON, after 2 days in kennel w/ no interaction w/ other dogs. He mysteriously “failed” the vague temperament test, as many other reviewers have mentioned. My opinion: they do as many tests as possible w/ owners not around (hence the vagueness), “fail” them & then try to UP-SELL other svcs like 1-on-1 play, etc. *SECRETIVE -- Upon pickup asked to see his kennel. Told no; I insisted. Staff B nervously said “ok let me just check on him.” Peeked around the corner & could see B trying to find our dog! Finally let back to see him: no chew toys or bedding, just an empty slatted kennel. *MEDS -- Our dog has food allergies & I provided the EXACT amount of allergy meds for the number of days +1 that we’d be gone. The a.m. meds seemed to have been given but more than HALF the p.m. meds were unused (Benadryl). When asked why, female trainer rudely assured me they’d administered them every day. When asked how that was possible w/ half left she smugly said "we have our own Benadryl & probably gave him ours, not yours." Makes no sense since ours was together w/ his food & a.m. meds & theirs was in a cabinet up front at check-in. She stuck w/ her story despite admitting she wasn’t present for p.m. meds nor the one who administered ANY of his meds. *FOOD -- B assured me our dog had eaten well (2x/day) the entire stay & other than one a.m. feeding had eaten all food as scheduled. Like the meds, food had been provided for exact number of days +1 yet almost HALF was left. So they COULDN’T have fed him as requested– despite claiming they had. *CHEW TOYS -- picked up at 11:00 & he had no chew toys in his kennel. Asked why & B said, “oh, we gather up all their stuff first thing in the morning on day of pick-up so we are ready when you arrive.” Makes no sense because they could just as easily retrieve the chew toys when they retrieve the dog! B just repeated the mantra of “we just want to be ready for you.” Gut feeling is our dog never got his chew toys the entire time. *BEDDING – Asked for his bedding at pick-up. B seemed irked, went to the back & brought out some ratty towels. Told him not ours. He returned to the back for long time then came out w/ bedding WET in a garbage bag & said pulled from washer. I asked if our dog had a kennel accident & B said “oh no, just had a little bit of food on it.” So I am to believe they gather up ALL the meds, food & chew toys "first thing on pick-up day" in order to “have everything ready” but then throw his bedding in washer due to “a little bit of food” so it’s NOT ready at pick-up? Again, an answer for everything. Guessing they didn’t take him out timely & he had accident in his kennel, which he hasn’t had since 10 wks old. Their website says: “We provide all-inclusive stay, which means one price for your boarding needs. Your dog will enjoy playing freely w/ their fur-friends in the indoor outdoor parks all day….” They are NOT one price for all boarding needs & try to upsell you on many things. We were told “base price” $48/night ONLY included 4 trips outside @ set times to potty & ALL OTHER SERVICES were extra. Told J at check-in about food allergies & while we work w/ vet to determine exact allergy we feed only one type of kibble including for treats. He REPEATEDLY tried to up-sell us on games involving THEIR treats including a frozen kong filled w/ their food. What part of “NO THANK YOU, HE HAS FOOD ALLERGIES” is hard to understand? Dog came home stressed, thin, hungry, skittish/nervous & generally out of sorts. WILL NEVER USE BAXTER'S AGAIN.

Ruth Roper

Amazing place!!!a Ashley, the trainer has helped our rescue pup so much. He came into our lives not really knowing what life was supposed to be about. He got way way too excited any time a new person, dog, or sound was around, and was so scared about new things and places. He has so much more confidence and is understanding boundaries as we work with him more and more. The time and energy Ashley has taken to help us has been 100% amazing. We would definitely recommend her as a trainer.. the rest of the staff are incredible as well. They know our pup his quirks and help him and US so much to be successful!