Jones Ford Buckeye

Nicholas Gunderson

Sold me A 2020 Denali but the car is breaking down already. Confirmed Tramsmission is making check engine light turn on already after one month and brake fluid just got filled at oil change and now low again… car is driving way rough i just started noticing today. brought it in to dealership and they are sending it to GM

crystal michelle

**UPDATE** I've had my truck for about 2 weeks now and (knock on wood) so far so good! After posting my previous review, communication from David was excellent. I am very pleased on how he handled the situation. Thank you David for your amazing customer service! However, your manager Scott could use some classes. After posting my previous review Scott contacted me and called me a liar. I tried to explain how communication with the service department was and that their communication started AFTER I had posted my negative review. My short conversation with him was very unprofessional. Yes, in the end I was able to receive a loaner car and received a discount. However, the way he dealt with the situation was very rude and unprofessional, especially coming from a manager. I honestly don't understand the good reviews. Our buying experience with Sonny was amazing but now that there's an issue with our Truck it's almost impossible to get a hold of someone. It took about a week and a half to get our Truck scheduled. It's been 3 days now and still have no update on our car. We've left voicemail after voice-mail and still nothing.

Barbara Tippens

They are great with everything

Sara Koesters

This is by far the worst Ford dealership I have ever worked with. Their service department houses a bunch of liars who lie about the most miniscule things in the world. About 2 months ago, I went into this dealership (I leased my car here) to have some recall work done (some computer work/rear axle work). My cup holder was also falling through my center console, so they told me they would order the part and then get me scheduled to have it repaired. Fast forward 2 months, I took me calling 2 different days, leaving 2 voicemails, and getting on their website to chat with a representative before someone called me back. Low and behold, the service manager Allen tells me that the part was "tracked" down, and it would be here next Tuesday, exactly 2 months from when we went in to have the recall work done. They wanted to schedule me Wednesday, sure no problem. They told me it would be all day, sure no problem. Do you have courtesy vehicle I can have for the day? No, we don't offer that. Um ok, well I will need to get with my husband since we have 2 kids and need a vehicle to get them around. Something didn't sit right with me, so I called another Ford dealership in the valley to see if they could help me. Sure enough, they can order the part (the part that comes from California and takes 2 days to get here) and repair my car. I have been since been contacted by the service department manager, Mr. McMillan. After some leg work on his end, he actually tracked down the part that has been sitting in their parts department since August 24th. Somewhere, someone dropped the ball and never contacted us. However, it still does not change the fact that this morning Allen had the audacity to call me up and lie about said part. He could have taken the 10 minutes to call the parts department or even walk back there, to see where it was. Instead, he continued on with a lie saying it was "on its way and would be here next week". Mr. McMillan is attempting to make this right by doing the repairs this week. However, liars are a cancer to a company/business, and I would still not recommend them.