Banner Health Center

sarah conrod

This review is directed to the owner who has chosen to refuse my being seen in her clinic. I have been a patient at your facility for over 8 years & it appears that one incident has compelled you to ban me from receiving medical care for my husband. I returned to apologize specially to the receptionist & to you for my behavior resulting from waiting for 11/2 hours for my husbands appointment. I am disappointed that medical professionals cannot understand caregiver stress as my husband has been a vascular dementia patient at your clinic throughout his illness. We waited 4 months to see a new doctor because our beloved & respected doctor Carlos Ventura left your clinic. My husband came without coffee, breakfast or meds prepared for his routine checkup , medication refills and lab work. We were told it would be a meet and greet appointment and she was with a patient up until I became impatient with waiting and disrupting my husbands routine for no reason. I then walked out telling the receptionist to tell the doctor to “have a nice day.” When I returned to make my apologies you, the owner, would not give me the courtesy to meet me and listen to what I had to say. The receptionist was delightfed to tell me that we could no longer be seen at your facility. She also made it a racial issue as she accused me of saying “you people “ which I don’t recall saying but then I realized that she is accusing me of being a racist, even though it was her unprofessional conduct that led to my impatience. I am inconvenienced because of your decision to prevent us from continuing our care but I am highly disappointed that what I thought was at one time a very caring & supportive system for our needs has diminished to such low standards.

Daphne Davis

I thoroughly trust my provider at Banner Health. My provider listens to me and makes sure that I understand my course of treatment

Braetana Williams

I called to request a reschedule and had some questions, the front desk lady who answered my call was extremely condescending and rude. She refused to answer my questions and if she gave me an answer it was "I don't know that - you want this appointment or not". I had to disconnect the call due to her rude behavior, attitude, lack of knowledge and inability to do her job. Whoever was working 9/29/22 at 12:00pm should be retrained or terminated. The normal front staff is friendly and helpful, so I am hoping she is not a new face that will be staying. In general my experiences at this location are okay outside of this experience and extremely overbooked doctors.

Ashley Torres

After my last visit, I’m switching to a new pediatrician/office. It’s so hard to get ahold of someone on the phone. I ended up scheduling an appointment for my son online. It takes 3 week to see the doctor. Even when you are sick, it will take weeks to get an appointment. I ended up getting to my appointment and I was ten minutes late due to the Miller ramp being close and I had to take the street to the doctors office. Due to me being 10 mins late, the front desk cancelled my appointment. It’s devastating waiting 3 weeks for an appointment and the office couldn’t even wait 10 minutes. They suggested urgent care after I told them that my son recently sprained his ankle and it was swollen, at that point what is the reason for having pediatrician. I’m changing office today. I would not recommend this office to anyone.