Ent Headquarters

A

Tellers in the banks are super nice. BUT, attempting to pay off a vehicle loan is not easy, and customer service was not kind when I said I was refinancing the vehicle loan with another bank because of a much better rate. It was very difficult to obtain a payoff statement. It was polite but the customer service rep was far from friendly when she learned I was moving to a different bank.

Tyler O'Rourke

My information was hacked, ent took zero interest in fixing the issue or protecting my information. They issued me a new car and it took 2 weeks to get to me and another week to activate because of their business hours automated system wait times. I want to like this bank so bad because they're from my home state of Colorado, but they just don't take security seriously or care for their customers.

Sean M

I've been waiting for a paper title for my car to be sent to my house. They sent it out June 22nd. I called about once a week since then to check on the status and they just kept saying it's coming. So today I pushed for them to check a little further and they said it was returned to sender the on July 7th! I've been needing the title so I could get the reimbursement from a totalled accident. No one I talked to for weeks told me it had been returned. Now im going to take an hour trip to Colorado springs to pick it up myself. Friendly staff but never get a loan with this company

Jacob Corry

Absolutely the worst bank ive ever heard of. Do yourself a favor, take your money anywhere else. This place us a joke. They claim you are a member owner, that they have hassel free checking. No fee checking. Every bit lies. What they have is a laundry list of sbsolutely ridiculous "policy" all designed to pull money from you. Oh they says its free checking. But then theres the monthly fee, the you did to many transactions fee, a fee for abput anything. The employees are rude. They are intentionally difficult. Takes hours to try to get even the smallest issues resolved. Employees on phones refuse to provide thier names for you to file a complaint. Wont let you close your account if theres a pending charge. They wont process the charge, they leave it pending for days. They create overdraft situation by leaving charges pending till another charge comes in. So they get to charge that 35 dollar fee. Because you know free banking. They told me to go to thier merchant services people to do payments for my small buisness. Those people charhe your card 3 times a m9nth on random days for various things. No notice, the idiots at ent then csnt do snything about it. Wont stop payments to them, wont have them fix the issues. They tell you to call this joke of a place. Call them and get shuttled through 4 diffrent people as no one is evwr the right dept. Then the call disconnects while on hold. Its a joke. A scam. These people call you a member owner, but what they treat you like is a fool whose money thry are stealing.