Four Points by Sheraton St. Louis - Fairview Heights

Caity Mounce

Me and my boyfriend love a good hotel getaway and do it pretty often. Out of all the hotels we’ve stayed at in the 3 years we’ve been doing this, this one has been our favorite and we’ve come back 3 times now. The tvs are massive, everything is always so clean, and staff is the best. Definitely deserves the 5/5 stars.

J Andrews

When one of the reviews for this property read "nice but lazy," I ignored it but definitely SHOULD NOT HAVE! I stayed at this property for five days, and housekeeping NEVER came to clean the room. Even after the second day when I was told that I had to put in a request to have the room cleaned (and I did this right away), no one ever came. Even after I was promised the room would be cleaned every day thereafter, it was not. The replacement towels that we were given at the front desk by Daniel were rags (very thin and just a joke). I refused to use those rag towels, so I had to get towels from the housekeeping cart during my stay. Yes - the housekeeping cart was on my floor EVERY DAY but NEVER got around to cleaning my room! Make it make sense!!!! Even the next day when I was told the room would be cleaned (Day 3) and it wasn't, I tried to confirm this with the housekeeping workers who were right next door to my room. They proceeded to tell me that their shift was about to end and they were about to go home. I was livid!! This is the WORST hotel stay that I have ever had. The lies that I was told were uncalled for. I was told by the housekeeping manager (Roz) the next day that my room would surely be cleaned that day (Day 4) and she guaranteed it. But when I returned that afternoon, the room still had not been cleaned. The housekeeping manager (Roz) had lied to Darlene (the front desk manager) and told her that I was informed that my room likely would not be cleaned because she was short staffed. This was a complete LIE!! Darlene then told me that she had given me 2000 points for the inconvenience, which is a joke. The one luggage cart they have is broken down and wobbly. This is the laziest staff that I have ever experienced in my entire life. The day I checked out (Day 5), I told another housekeeping employee (Stephanie) about my experience, and she said that she would tell Rick (the general manager), as she had been off the last two days, which is why I had never seen her before. Frankly, if this is how the housekeeping staff is run when she is not at work, she needs to be the housekeeping manager -- NOT ROZ!! The one luggage cart they have is broken down and wobbly and the tub in our room had a nasty dirt ring in it. The refrigerator is so tiny that you can barely fit anything in it. I have never seen a fridge this tiny in a hotel room -- EVER! This is the laziest staff that I have ever experienced in my entire life and the worst hotel stay I have ever had. I will NEVER stay at this sorry excuse for a Sheraton property again, and if you are smart, you won't either. The Sheraton name should not be on this building.

Matt Stropes

Perhaps the worst managed hotel I have ever stayed at. Terribly maintained. Room had light fixture in bedroom that wouldn't work. Bathroom door was warped and would not shut completely. Toilet paper holder would not hold the toilet paper, just fell off. All but one ice machine were out of order. No fresh towels each day. But they did have an over supply of caution tape. And they weren't afraid to use it. Sheraton should pull their franchise.

Ronnie Turner

Denise and Darlene were both very warm and welcoming throughout my stay. They assisted with meeting all my needs. Charles (bartender) was also amazing and made the most delicious drinks! I would definitely stay here again! Very accommodating!