Verizon Authorized Retailer - Russell Cellular

Kristi Wright

Such great customer service.

Linda Curtis

It was an enjoyable experience

Kelsey James

I am not exaggerating when I say this was the worst customer service experience I have ever had. The store only had one employee, Laquanda (or a similar name), who kept the door locked and took her time getting up to unlock it. We knew right away she wasn't going to be helpful. We told her that my husband needed to order a new phone because the one he received in the mail wasn't packaged properly. She immediately said she couldn't help because we were not at a "corporate location". We then told her I needed to change phone lines to join with my husband, and upgrade my phone. She said I needed to call customer service to change my line and that she couldn't help me. I told her I would call while in the store and then upgrade, to which she stated "oh, you'll be on the phone at least an hour". I responded and said I'll try anyway. She then said that if I wanted to upgrade to an iPhone they had "no phones" right now and couldn't upgrade me. At that point, with literally no help from the employee, my husband and I looked at each other and said we would go somewhere else. I've seriously never met a lazier person in my entire life. What a joke. I would encourage Verizon to look into the staffing at this location.

Don Navatto Jr

I had an excellent visit today. They were able to answer all of my questions and they were really nice people.