High Life Smoke Shop Wilmington

Debra Lamp

This place is awesome. The staff are so nice and helpful. I definitely recommend High Life Smoke Shop

Derek Weaver

Ja’my took their time with me finding a new pod for my device. They were patient & funny. I also met Krystal, the manager, she clearly trains her team well on customers service & product knowledge.

Bennie Brown

Awful experience, I will never shop here again. I came in asking for a male bowl piece, the employee showed me larger female pieces. When I wasn't sure if that was the correct size I showed her pictures of my water pipe that I had bought from this shop for a size reference and made a point to say that the piece was a male and slid into the pipe not over. She was confident in her selection after seeing the picture and sold me a female. I went home to test it, it did not fit because I needed a male. Not even 30 minutes after purchasing this piece I returned and the same employee tried to sell me adapter pieces after already selling me the wrong piece to begin with. Everything she pulled looked bigger than the one she had sold me which was the issue. I was then informed that they don't even sell male bowl pieces. I then asked for a refund, they said they don't do refunds on glass pieces. I then asked to file a formal complaint because this whole situation was so frustrating, I went in explicitly saying I need a male bowl piece, without being told that they don't carry those they sold me a female, after realizing the mistake they refused a refund and tried to sell me even more stuff. After getting the GM on the phone they said that even though it IS a female, it's apparently labeled as both male and female so they would not refund it or give me store credit. You made a mistake, wasted my time and money, and continued to try and get more money out of me. I used to love this smoke shop but I will never shop here or at your franchisees again. Horrible customer service and knowledge of products.

Thomas Hoversen

Always a great selection always a friendly staff and I've been ripped off by a few stores in the neighborhood before finding this gem. If you haven't checked it out yet I suggest you give it a try