Hertz

Leslie Tenney

I had to rent a car due to someone running a stop sign and hitting me, so no car called Hertz they had exactly what I wanted to try, it took maybe 20 minutes? So quick and painless!

Zach Barnes

Literally the worst rental return experience of my life. They accidentally charged my card (instead of a different customer's) for $431.82 for damage and low fuel and admitted that the charge was in error. Then, instead of reversing the charge they apparently requested a refund. Today, someone in the office told me that they can't authorize the refund in the office and gave me an 800 number to speak with. At that number, they told me that they can't authorize a refund because the local office does not have any notes in the system. So I just spent an hour trying to get this resolved, didn't, and can't even leave a voicemail at the local office.

Robert Gates

The Hertz on Paris Ave. in High Point, NC is an AWESOME place to rent your vehicle. We learned upsetting news about another rental agency in which they did not honor the reservation provided and rented our larger reserved vehicle to another customer. By doing so, left my cousin and I searching for another rental agency in the area at the last minute. When I say May Muhammad who is the Manager Associate CAME THREW for us, she really went out of her way to rearrange and help my cousin and I locate a larger Vehicle that we were looking for and went out of her way to make sure the smaller vehicle was exchanged for a larger vehicle. I REALLY do appreciate May's hard work and dedication to make sure we as customers were EXTREMELY satisfied. I will DEFINITELY recommend checking them out for your rental needs. May and her team will surely make it happen! Thanks again May and God Bless! RG

BRANDON ROCKS

Calvin and Lisa are unprofessional employees. On 11/27 I had a reservation for a 10 day rental. Calvin had promised me a car that morning at 9:00 AM come to find out at 11:00 AM they didn't have anymore car's available when I called back to check the status. Lisa had mentioned not to worry that we will have you a car before 2 p.m. the whole time she seemed very aggravated. I never received a phone call this day I called back at 6 p.m. To find out that they were closed and have gone home for the day. They could have called me before 6pm out of common courtesy but I never got that call. I called the next morning which is 11/28 this morning when I called and spoke to Lisa I got a nasty attitude from her she never once said I'm sorry for the inconvenience that Hertz Rental has caused my family. I was very uncomfortable speaking with them in person as well as on the phone. It seemed to me that both of them was in a bad mood of some kind. When you're dealing with the public you're supposed to be nice friendly and professional regardless of how your day is going. I have mentioned this situation to Central Mutual Insurance Company. the insurance agent that I am dealing with isn't happy about how they are treating me. Might be a good idea for Hertz Rent-a-Car to lose a corporate account for them to realize that they need to handle the public in a professional way. I hope this review gets in the right hands and gets taken care of immediately. I feel these two individuals need to be either fired or punished some kind of way for their attitudes and being unprofessional to the public.