Firestone Complete Auto Care

Carlos

Good service

Jack Lieng

They are good people but the service is Somewhat disappointed.

Nate Smith

I have brought 3 different Volvos here, they always do a great job. Extremely friendly staff, they always go above and beyond. I prefer them to Borton because you don't have to wait 3 weeks. Highly recommend!!!

Alex Witts

My car would briefly rattle upon startup and then the check engine light came on, so I brought it in immediately. They informed me the error code meant I needed new spark plugs and an ignition coil. (I should mention that this alone somehow cost over a grand there, and the mechanic was rude on the phone and also tried to tack on a bunch of bogus services that I had recently had completed elsewhere and knew were unnecessary.) Got the plugs and coil done and the next day: the exact same issue. Brought it in a second time and they brushed me off by saying they just hadn't properly cleared the old error codes. I didn't think that seemed correct, but went with their advice and had that done. The next day: the exact same issue. Made an appointment to bring it in for their third attempt at fixing the same initial problem which they hadn't correctly dealt with (after having already spent over $1,000 there). Was then told only one person there could work on this sort of thing (really?!?) and he would now be out for a week. So basically I'd have to just drive around like that until then, which one can assume would only further damage my car. Enough was enough so I went somewhere else and they actually did the work of examining the engine instead of just blindly relying on computer codes. The real problem was warped cylinder heads. Those were causing coolant to leak which caused the rattle upon startup that the computer had read as an ignition misfire. It wasn't the spark plugs or coil (and definitely not any of the other things Firestone tried to add-on that I am now so glad I rejected.) In the end, not only didn't they fix they problem, they actually exacerbated the situation, and on top of it I had to pay out the nose for their mistake. I would never trust them to touch my car again. They don't stand by their work and there's no accountability. They immediately attempt to shift blame to the customer, so be ready for that. Heed the many negative reviews for them online. I wish I had!