ProMedica Skilled Nursing and Rehabilitation (Parma)

Andrea Grebe

They tuuk great care of me. With much appreciation

Michele

Sad. What started out as a lovely facility.. slowly turned negative. My family member was there about a year before we moved her. I won't go into much detail about why.. but it was for safety and also getting the assistance she needed and was lacking severely. I'll keep it simple. And I will ALSO say SOME of the staff in Memory Care were absolutely fantastic. Again.. I'll leave it at that. However upon move out we were told something completely different with a partial month of residency than the face to face meeting we had during move in paperwork. Our family member came to a verbal in person agreement to pay 15 full days.. even though the resident was leaving a week before that.. for the month. This AGAIN.. Was agreed upon! Our family member handed a check to a male administrator (no need for names) and that was a wrap. Until a month later they're chasing us for payment. When we contacted that same administrator he "lost/misplaced" the check for thousands of dollars. He had no idea where he put it he told us. So we had to pay a stop fee for the lost check and NOW the entire amount to the facility. It cost US more money, aggravation AND now a lost signed check is somewhere out there with full bank account numbers on it! All because somebody we trusted "misplaced" a personal check handed DIRECTLY to him. Mind you.. our monthly bill was handed in person to the desk EVERY SINGLE MONTH.. NO DIFFERENT.. for a YEAR! But now the last one disappears and we're stuck owing DOUBLE the agreed upon amount. NOT TO MENTION... REPLACEMENT check was cashed and cleared almost 2 weeks ago. Yet SURPISE!!! More threatening billing at our home THIS afternoon that we haven't paid them.. And the resident moved out BEGINNING OF JUNE!.. it's now mid August!!! Sadly our family member did pass away and add this ridiculousness to everything.. That was ENOUGH for us. If you care about your family members safety as WELL as stimulating their mental health with activities etc .. you may want to reconsider. NONE of that will be here. If we had to do it all over again, we would have NEVER set foot in this place. DO YOUR RESEARCH! And I AM in the Healthcare field so i know how things are suppose to be.. I have 20+ years of knowledge and experience. Oh.. and lastly, be carful with fall risks. Our family member cracked her head TWICE.. she fell LITERALLY at LEAST once a week. Call bells don't work. Go on.. try it. The girls SPECIFICALLY SAID they don't wear the pagers and the call bells don't work. We pulled bedroom and bathroom call bell at EVERY SINGLE VISIT.. and we were there 5+ times a week.. Never once worked or responded to. They also lock wheelchairs and take away room keys from residents (this PERSONALLY happened to US).. which are BOTH considered restraints and is a violation in healthcare as well as a residents RIGHTS! On the very last occasion they left a floor bed in the up position and never pulled out the ordered fall mats. THAT was enough for us when the fall occurred.. especially when we were never contacted during THAT fall yet they documented they DID call us. NO THEY DID NOT which is false documentation. So we requested that she go to the hospital. Suprise.. ALSO A BROKEN ARM IN ADDITION TO A SPLIT OPEN EYE!!!! Oh.. and don't ask for any documentation. One person said everything's in the computer so there's no access for her. Then another staff member brings us a copy of a WRITTEN incident report AFTER we spoke to the administrator.. with holes punched CLEARLY for a paper chart.. and only the 1st page. 2nd was missing. So they didn't even give us everything we requested post fall and we were POA's WITH THAT RIGHT. If you love your loved one.. look elsewhere. We ended up finding the most amazing place for her final days.

Candice Kile

I wont of even gave it 1 star!! I would not recommend this place to anyone! My grandfather was in this place for 2 weeks and on the day we come to pick him up. A stna worker said as we walked him out his room to DONT COME BACK! The shock on my face because I cant belive what I had just heard. Then as I proceeded down the hallway an old man in a wheel chair had cut his arm open. And a nurse said who cut there arm and when she seen then old man. Her response was of course it's him!!

Pam Cox

This long term care facility is really nice. The nurses and all the staff working there are some of the nicest people I’ve worked with. I am blessed to have had the opportunity to work with them ❤️🙏🏼