Fairfield Inn by Marriott Provo

Amy Malakouti-Dana

Giving you a full 5 stars only for the fact to that when my son and I came in late and there was some misinterpreted information on our parts. The kind person behind the desk was very professional and we were able to get it straightened out. The price is definitely not worth the nights stay though in our opinions. It's all in the Marriott name.

Yvonne Navarro

Great location for staying in Provo area and nice selection of restaurants. The rooms were ok for being a Fairfield Inn, but you could statet to see the wear on hotel and for sure in need of an update especially the bathrooms. The beds were very comfortable, which was best part. The breakfast was not even close to being on par. Arrived 25 minutes left of being open and there was only one breakfast sandwich and hard and very tough to eat. Cream cheese, but no bagels. They had frozen burritos and sandwiches but only one dirty microwave for everyone to use. No toaster. The scones were mostly crumbles. There was not attendant refilling or cleaning. And without a final restocking it was closed exactly at 9am as were were advised. However signs in area said open until 930. It would have been better to have more options and better stock of items. Have stayed at Orem locations and wanted to try this one. We will be returning back to the Orem one despite it being a little further north.

Robert Krueger

Three star accommodations all around. The room was okay...fairly clean. The continental breakfast was nothing special. They couldn't keep up with the coffee. But most of the staff was nice and did the best they could.

Becky Mckinney

Edited review after second stay: Stay 1 (4 stars): Front desk people were super friendly and responsive. Room was good not great. It was mostly clean but needed renovation (holes in carpet, stains on walls, holes in curtains, etc)…basically it felt used. they did not clean the room between nights but told us if we needed something to just ask. We did ask and it was provided. There was a decent sized fridge, microwave and sink for the kitchenette area. The windows fogged (probably old). AC/heater worked perfectly though kinda loud. Great location and easy to get to. In-door pool and hot tub. Workout room was nice with good equipment and there was guest laundry on the second floor. The breakfast had decent options, even a few hot items. Had the room not needed repairs I would have given it 5 stars. I would stay here again. Stay 2: (2 stars) we returned 1 week later…disappointed this time. Front desk still very nice. This room was clean but in need of repairs. When we tried to eat lunch the in the lobby with some of friends (in the eating area) the front office was surprised and said the area was closed. Closed? Why offer a lobby eating area if we can’t use it? This was 11:30 a.m. and housekeeping started to mop where we were standing while we were standing there with our friends. There was no maid service for the rooms and when I asked for extra towels they were not provided. 3 nights, 1 small shampoo, 1 small lotion, 3 towels for 4 people, shower would get warmish, Limited late check out, limited early check in and the list goes on. Not that it matters, but we are titanium elite…which means we have spent a lot of time and money in this hotel family. Very disappointed in this stay. If management cannot provide the service they used to be able to provide, then decrease the cost of stay. Paying the same for less seems unfair. Please treat your paying guests with respect. Had the front desk people not been kind and the location not been so good, this would have been a 1 star experience.