3 Palms

Joey Ray

So, I booked here at 3 Palms for my wife and I's 1st year Wedding Anniversary. Upon arrival the exterior looked amazing. Interior was very well kept and our front desk clerk Christina was very friendly. She explained everything at check in and was very professional. I have to admit for the amount I paid I was a bit disappointed. Plus the hefty deposit.. We get to our room and it's stuffy hot, had a smell like some strong aftershave. I found hair on the whirlpool tub and around the sink area. The bed didn't fit the box spring by 2 to 3 inches, the lamp shade above our bed was filthy. It was covered in dust bunnies. The trash cans had no trash bags except 1 out of like 3, the coffee pot didn't have the little component to lay the coffee pouch in to brew so, I couldn't make my wife a cup of coffee the next morning. One of the lamp buttons didn't work. I had to unplug the lamp to get it to go off. The fridge wasn't as cold as it should have been. Our drinks didn't even get cold. Oh and I was walking barefoot to the sink when all of a sudden I stepped on a staple. Where the carpet ends and meets the tile floor, the carpet was all worn out and torn to shreds leaving the nails/staples sticking out. Hurt like heck but didn't want to ruin it for my wife. Also the light switch in the bathroom was damaged and the toilet paper handle was ready to give out. I also had put a request in for extra towels that we didn't get. Overall, it wasn't the best experience. I've rented at other motels/hotels and had way better experience for half the price. It seriously was a waste of money and our time. We made the best out of our stay but we won't be staying there again anytime soon. I had also emailed them about maybe checking in a few hours early days prior to the check in date, to decorate a little as a surprise to my wife but I never received a response. I give this place 3 stars and that's because Christina who checked us in was the star of this place and the scenery was pretty nice as well. The rest? No!

Rachel Leonard

The best budget hotel experience I have ever had. The pool area was beautifully designed and immaculately kept. Staff was professional in a way that seems rare these days. The in-room hot tub was one of the best I’ve seen—comparable to hotels with MUCH higher price points. We had a small issue with our TV not working, but the PM maintenance man had it swapped out in less than 10 minutes. He was also just a downright great guy.

Matt

Really enjoyed my stay. This is my first time staying here. Very clean room, no bugs or issues to mention. The jacuzzi and pool were very relaxing. I would stay again. Staff was very accommodating and nice. Good location and is safe.

Kim Banks

Beautiful Pool & Jacuzzi w/an added waterfall for the perfect relaxation after traveling! Great location! Super friendly staff..fast and efficient. The bedding was amazing fresh, clean & fluffy pillows & blankets. Large flat screen w/ excellent cable channels..most hotels never have. Would highly recommend! Thanks Christine for being most accommodating this morning!