PuroClean of Central Denver

Dorey Procise

This review is not for the technicians. The techs that came to clean up the water damage in our basement were great. They worked efficiently, explained everything, and were very kind. My review is for the people I dealt with afterwards. My insurance didn't cover the claim so I was on the hook for paying for it. I was reviewing the invoice and saw I was charged 6 hours of labor when, generously, the techs were there for 2 hours over 3 days. I pushed back on this and asked for the invoice to be adjusted. After a few back and forth of arguing my case I get a call saying they have adjusted the invoice for labor but "oh by the way there were two things we originally didn't charge you for that now we ARE charging you for, so your invoice is more expensive". I'm paraphrasing, but that's the gist. It wasn't even professional, it felt so vindictive because I dared to question my bill. I don't mind paying for services I used, I just have an issue with the fact that I wasn't going to be charged for it until I asked for the labor to reflect what was actually done. I definitely won't be using this company again.

Ethan Hall

My house was smoked out by the Marshall fire, along with all of my neighbors and the houses around me. I heard nothing but "less than spectacular" stories from my friends and neighbors who used mitigation and restoration companies other than PuroClean. 10/10 would recommend. Excellent work, even in a time of massive surge. Thanks so much for helping me get back on my feet.

Pedro Saldarriaga

We've had to use several companies over the years for water damage and by far this is the most professional crew yet. They were on time, kept us informed about next steps and did an amazing job. I'd recommend them in a heartbeat.

Irene Berest

I would like to thank your staff, Jesus and the two gentlemen working on unit 106. They handled the situation with professionalism, courtesy, respect and efficiency. Jesus took the time to answer all of my questions (there were many) and educate me on the restoration process. I would also like to include Cristina as she was also professional and readily available to provide information and clarity regarding the billing. Your team handled the job extremely well and expeditiously ensuring the best results.