Jimmy John's

Chris Adkisson

Rude manager, and the worst customer service attitude ever. I don’t care if your short staffed … not the customer’s fault. Took 1 hour for delivery to and address 3 miles from the store. Highly recommend not ordering delivery from this location. If David (GM) would like to contact me for advice on how to run this shop, I’m available.

jayda

I order from JJ pretty often but this location has THE worst service. I used to like ordering from here cause it was a good lunch for my break but it’s not worth it. Not only is it SLOW (at LEAST an hour... so much for freaky fast) but the employees are just beyond rude. I ordered a simple sandwich for delivery from a location not even 10 mins away and after over an hour of waiting I was so hungry and happy to see my delivery driver finally pull up. I’m at work so I had my customer service voice still on and greeted her with a “hi!! thank you so much!” and all she said to me in the ugliest tone was “did you really mean to only tip $2?” I was shocked.. I just told her I was trying to even out my already overpriced $13 sandwich to $15.. and she just stared at me.. I told her I had some cash in my purse if she wanted me to get it. She literally scoffed and walked out shaking her head. I couldn’t believe how rude she was. I regretted even tipping her at all. I myself work at minimum wage so I’m speaking from experience and ALL she had to say was that I didn’t tip enough? Awful service. I ordered again today for the LAST time as it was a mistake. This time it was an older gentleman and again I greeted HIM with a “hello! thank you!” and he just said “here” handed me the receipt and so I signed then he told me I HAD to put a tip and stood over me the whole time with his hand on the receipt as I filled it out… I was so uncomfortable I just put $3 for tip only then did he give me a “thanks” and I was just so annoyed I got pressured into tipping this awful service again. NEVER. again. I don’t ever get this attitude with any other delivery drivers, be it uber, door dash or even pizza..

Jaz M

If I could give this place a 0 I would. I ordered food with a group order and made the mistake of putting mine as a pickup. I called and apologized to the person on the phone about my mistake. They said they needed to void my original transaction and recharge me over the phone. I told them it's okay, I understand since again it was my mistake. Finally we got it figured out and done. I saw I was charged double and just thought it would take a day or two for it show as refunded. I called back two days later and asked them about it. The manager on duty said they couldn't do anything about it and that my original transaction was never voided. They said I needed to call back Monday. I call back Monday for the GM to void it since he was the only one that could. He said it would take 3-5 business days to refund.Two weeks later and still no refund. It turns out the GM was the orginal person inspoke to on the phone the day this all happened and he never voided the transaction..$60 for two sandwiches..

Carlos

Stay away!!!!This place has the worst customer service. Delivery never arrived. When I called the delivery driver, she said that she delivered it to the wrong place and that I should walk down the street and get it. Ridiculous. I called the store and the manager pretty much told me it's my fault because I was rude to the driver because I inquired about my food. I called their corporate office and they're just as bad. Never got my food and never received a refund. Jimmy John's has lost a loyal customer. Give me my money back!!!!!!