Hyatt Regency Cincinnati

geena wallace

We started out being double charged for a room that had already been paid for. Once the issue was settled we were not offered any concessions for our troubles. No complementary breakfast, coffee, microwave water etc. There were cars parked in front of the hotel all day long music blaring, men washing their cars. The walk path into the hotel totally blocked by tailgaters until the wee hours of the morning. The room was nice and clean.

Brianna O’Daniel

Stay: June 16-18th Reason: Conference Experience: Overall, my stay was positive and enjoyable. My room was comfortable and clean (but the bed doesn’t face the TV?). I had a great view of the fireworks at the Great American Ballpark! However, my check in experience was frustrating. I booked a room block with the conference I was attending which was a king room. I was put in a double queen on the top floor. I called down to the desk to ask if I could be placed in the correct room and they accommodated my request. I hauled my luggage back downstairs to pick up keys to my new room, and once I got to the room the keys didn’t work. I had to haul my luggage back down to the desk again to get new keys and finally was able to get into my room. I dined at the breakfast buffet prior to checking out and overall the food was okay. The bacon was pretty salty but everything else was tasty. I do want to warn you that you will have to park across the street in the garage (it cost me $48 by the time I left on Saturday) and there is no assistance to transport your luggage, so prepare yourself!

Katie Huber

This was the best hotel stay I have had anywhere post covid. Staff was friendly and helpful. Room was spotless. Extremely quiet with no noise from other rooms being heard. It has a very convenient location which worked well for the convention I was attending at Duke Energy Station. Convenient parking. Valet staff was very courteous to point out the closest parking garage when I stated I wanted to park myself. The pillows and beds were so comfortable. Thank you Hyatt Cincinnati for providing such a comfortable place to stay.

SKY RIDE Car and Concierge by Safe Travels Int.

I loved this hotel and it’s location. I went on a fantastic walk around downtown. I had no idea how gorgeous Cincinnati is! The staff was meh, but tried really hard. I’m a fan of old school customer service; hard to come by today. ADA WARNING to service animal handlers: the staff is not educated on ADA protocol. However, when I called and addressed this issue kindly with concern a couple days later, I was met with compassion and an unexpected refund on a night, as well as the assurance staff will be educated on ADA and how to deal with other guests who are ignorant of service animal rights and laws, and not harass the handler. I will be back. Hyatt is my favorite whilst traveling.