O'Reilly Auto Parts

Stephen

Let me tell you about the customer service here: ABSOLUTELY AMAZING! I've shopped here before and many times the reps go above and beyond, helping me install a new battery, teaching me tips and tricks and helping me get discounts. But this last time I went my car battery was dead, no hope of jump starting, I was on the opposite side of town and walked a long ways with my heavy car battery to make it here. I finally arrived and after determining my old battery was infact ruined, they suggested a dolly to help bring my battery back, but right before check out Matthew the store rep helping me, said "don't worry about walking all that way back, I'll drive you back to your car!" WOW! in 80 degree weather walking with a heavy battery was a nightmare and I did not want to walk back, so having a ride all the way across town was the biggest life saver I could have ask for! Huge thank you to Matthew and the team at O'Reillys!

Kent Mathes

Great parts store.. Very friendly and helpful !!! Thank you Dylan..

Katherine Engel

Great customer service and pricing. Amazing different products and quick order if they don't have it in stock.

Sean Davis

Have been getting my parts from this store for many years, but over $35.00 worth of defective seat covers, I will never be back!! Purchased some Dickies seat covers, and when they came apart at the seam after just a few days, I was told by Angela at Orielly, to bring them back and she would warranty them, “no problem”. When I did bring them in, I asked for her, and that is all I got was a problem, and a whole bunch of attitude, as if I did something wrong. I did inform her I, also, needed wheel bearings and seals for a trailer, when the seat covers transaction was done. She told me if I wanted them, I had to go behind the counter and get them myself. I finally found the bearings, but unable to locate the seals, as she refused to help me with looking up the number, or pointing out that they were in a bubble pack. With three counter people, and four patrons, including myself, they were not very busy at this time. I asked for help with the seals, Angela threw up her hands and told me I had to wait 10-15 minutes while she walked away to another customer, that she was done with helping/not helping me. I asked if this was how she regularly conducts business, and replied, it is today. I called orielly head quarters and explained my experience. I was informed this was very unsatisfactory, and would be dealt with. I requested feedback, to base if I would ever go back, and received none. I attempted, several times to contact the district manager, Jeff, with no reply. I assume that this kind of behavior is okay by their standards, but I personally will not be back, and warn anyone that if you go to this store, make sure you know what you need and where it’s at! Or, can just go to one of the many other parts stores in town. Poor customer service, and no follow threw. Just sad!!