The Reserve at Eisenhower Apartments

Mo B

Do not live here and don't overlook the negative reviews, they're all true. 1.Their AC vents are very old and may make you sick without even knowing it; I used to sneeze often in the morning without knowing what's going on, as soon as I moved out of here this no longer happened. 2. There is water damage that seems to flow to your ceiling from the apartment above. 3. Your packages will be stolen very often and cars are broken into. Several residents complain about this on their portal. 4. You cannot chose to switch from AC to heat or vice versa without maintenance coming in to switch it and they take a very long time to do so. They have a, front gate but it is always broken and remains open which explains the package and vehicle thefts that occur. 5. Plus, don't even expect to get your deposit back because they will force you to do a move out cleaning which costs pretty much the same as the deposit. If you do not select their cleaning and clean the apartment, they will deliberately make you fail the move out inspection and forfeit your deposit. Save your self the hassle and get a much newer and nicer place that is worth the fees you are charged here.

trice d

Dakari is the BEST! He is so attentive, reliable and friendly. His customer service skills are unmatched. The community is beautiful and he makes it that much better! Thank you Dakari ☺️

madison barton

We have been living here a little over a year and I have to say, the communication and service we have received has been amazing. Dakari has been so helpful beginning from before we even got to Virginia. He helped us through the entire process of moving and continues to help us with any questions or issues we may have. He goes above and beyond to make sure living here is a great experience and I am so grateful for that. The maintenance team has also been wonderful, Carlos and Pedro are so helpful and respond very quickly to concerns and requests. Also, anytime I go into the office I am greeted by friendly faces that are happy to help with my questions. Thank you all for making life a little easier!

Julie N

Do not live here! I have lived here for 10 months and I ended my lease early because it was so awful. - A pipe broke in the top floor and flooded several units. I had to move out of my apartment for two weeks. The complex manager told me it was just the cold weather that caused the pipe to burst, but my insurance reviewed the paperwork and said the complex was at fault. There was thousands of dollars of damage. They had to cut holes in the wall and the ceiling, rip out floor boards, and rip out the floor. They didn't move my stuff out of the unit first, and so it was covered in dust and grime. - That was the second of two flooding incidents. They did not replace the carpet for EITHER incident, just the carpet pad after the second incident. They do not plan to replace to replace the carpet for the next resident. - They changed my lock one night without telling me and so I was locked out of my apartment, unable to get to medication, and threw up several times as a result. The manager said they just changed the core and the old keys should work, but refused to go check my keys (that did not work!) with me to show her how I was locked out. - My dishwasher broke 5 times before they finally replaced it. - My partner's car was towed from GUEST parking because they arrived to the complex after the office was already closed, and I guess you need to have a parking pass? To park in guest parking. If the office is closed, you are out of luck and cannot park at the complex. - The fire alarm panels go off constantly with beeps. Google wouldn't let me upload the video, but it kept me up many nights. - Packages are stolen constantly. There were dozens of posts in the online portal of missing packages, packages being ripped open and abandoned in hallways, etc. Be weary!