ATM (Wells Fargo Bank)

O.J. Callahan

Worthless "customer service" from tellers to management to corporate. Family banking relationship with precursor to Wells Fargo pre-acquisition over 60+ years. Drags me out of the car in the rain to the inside of the bank to purchase a $10 money order, forcing me to mix with other people during Covid. Allegedly "changed rules" recently. Was "doing a favor" at the height of the pandemic, now enforcing get out of car and go inside for anything other than straight up cash deposit or withdrawal, check deposit. Essentially giving the middle finger to elderly handicapped customers who cannot transact business for themselves and forced to enter lobby like it or not. If you can't sell a $10 money order with valid I.D through the drive thru window, close your doors now.

blake r

Want to thank Kevin working the drive-thru teller line on his hospitality like personality. Extremely helpful, patient, great sense of humor, and very knowledgeable about his craft. Thank you Wells Fargo for hiring such a great employee.

Carrie Hayes

I have to say Wessam was very nice, helpful and professional. He helped us find the right person we needed to talk to and responded to phone calls and emails. We unfortunately had to be referred to Nyra who was made everything harder than it had to be, didn’t accommodate a simple request and was a terrible communicator. I made it very clear that I couldn’t communicate by phone, I sent multiple emails asking what information we need to bring and that I can’t really talk on the phone. She only answered 1 email out of several and only to say “please call me”. Calling her was very difficult because of the nature of my job and I missed her several times but I finally did get to talk to her. She didn’t have the right information she said she was going to get back to me, she never did. She never emailed a list of what we needed. Of course our meeting to add 3 people to an account had to take an hour and she had to act confused, dismayed and generally rude and disapproving. We are in a tiny non-profit group, we have approximately $500. Why does this have to be so lengthy and laborious?? It would have been really helpful if she could just email the list of what we need to bring. Also, returning emails and following up with what she said she would do would also help. I’m so glad this isn’t my actual personal bank!

P. Gayed

Love this branch! Everyone is always smiling and the energy is great. The tellers always welcome me as soon as I walk in the door which is pretty cool. The service manager there named Ledia also really goes out of the way to make sure that your financial needs were taken care of before I leave. Great bank!