Bank of America (with Drive-thru ATM)

Mohammed Albar

Harold went out of his way to assist me with my check deposit delays. I left feeling very grateful and appreciative. Excellent service.

Blaise Ngwa

I wanted to withdraw some little sum of money but the teller told me to wait for the manager’s approval which finally never happened Because I left after spending over 40 minutes waiting to withdraw a little money over their ATM daily limit. I finally got it at the econlockhatchee trail/ e colonial dr branch which took me 5 minutes with no manager’s approval. I began to think maybe it was a race thing or what was all the wait for? ID check, phone verification code check, debit card info check via teller! At this branch. God! Usually debit and ID that’s enough to approve a transaction.

Tommy Lu

After having a horrible experience at the Union Park location, we decided to come here and give it a try. I've been here before, and I was really happy with the level of service, the overall atmosphere and speed of service. Last time I was here, there were 3 windows open, client service was fast, and I was in-and-out in 5 minutes. This time they only had one window open (thus I give 4 stars today), and we needed to deposit some coin rolls. The front entrance lady was very welcoming and helpful. I asked if there's a preferred service window or line for platinum honors clients, she said no, but to help us avoid waiting in line for too long, she could just give us the cash equivalent of the coins we had. And we could then deposit them using the ATM machine. Though not perfect, it's a great alternative. She took the coins and was back in a minute. We got our business done in about 5 minutes total. This is the Bank of America I know, and happy to do business with. I want to praise the staff's prompt action in providing solutions to simple banking needs. Union Park location, learn from UCF location! Come here if you were treated badly.

ollie

If you eventually reach the staff they are friendly but this branch has a staff shortage. Always takes 45 minutes or more to get anything accomplished. Service is great when you get it though.