Gemini

Category: Financial institution in New York

Address: 600 3rd Ave, New York, NY 10016, USA

Reviews

George Carpenter

Oct 7, 2022

Updated 10/7/22: Posting here on Google did the trick and got Gemini off their chair and working to solve the restrictions they placed on my account. Today I was able to convert the BTC I had with them to dollars and withdraw the money. It cost me $500 in fees and losses in BTC value while Gemini held my money for 2 months. On August 11, 2022 I opened and funded an account with them. My account was restricted immediately after I funded it with $2000. As of 10/6/22 the account continues to be restricted and locked so I can't use it at all for any transactions. No withdrawals, no transfers. I have done the security update with them, sent my picture holding a dated card as they asked early on. Support is no help. I have opened a ticket every week since with no action on their part. Has anyone found a way to get their money back from Gemini? Please share with me. My next stop is NYPD.

Ronald Smart

Oct 6, 2022

I was locked out of my account with no merit, I have a sent several request , an only received these generic responses , I was then asked to download my I.D , I haven’t heard from anybody since. Gemini should not get away with this ,

Lin Cai

Sep 13, 2022

Rubbish

Milan Nikolic

Sep 6, 2022

My account access was revoked and I am unable to log to recover my funds. After unresolved email exchanges with "support" I am filling out a complaint with NYS DFS and calling my lawyer as a first step. This is unacceptable and I will take my hard earned money elsewhere.

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Questions & Answers

after emailing you guys the same question about 15 times and never getting a response, I come on here to ask now ... Why can't I withdraw my money??? Why can I do everything easily EXCEPT withdraw my money??? If not, please close my account. ASAP

Lito TJR | Oct 12, 2021
D Lindsay | Oct 12, 2021

BECAUSE THIS IS HOW THEY OPERATE...You aren't the ONLY one.....I have seen literally hundreds have had to go the ugly route.....BBB or their credit card or bank to get their money back. I am in the process myself....I deposited funds, and over a week later, I can't get my money out because they say I am not verified...so either verify me or send the money back the same way you got it, Bank Transfer ACH.....

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How do I wire funds from a bank account to my Gemini account? My goal is to purchase a bitcoin. I apppeciate any assistance I can receive. Thank you!

Linda B Hanson | Oct 12, 2020
Carez Newton | Oct 12, 2021

Hi do you still need help with your lost funds?

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How do I call Gemini? Anyone have any money stolen?

Jack Lambrino | Oct 12, 2021
Christopher Cardono | Oct 12, 2021

The only way to contact Gemini is email. Went to 600 3rd ave and no one isn't allowed to visit the office.

WHICH BETTER BUSINESS BUREAU LOCATION DO I NEED TO CONTACT TO REPORT GEMINI? I DEPOSITED FUNDS AND NOW CAN'T WITHDRAW THEM BECAUSE YOU GUYS AREN'T GETTING ME VERIFIED....ALTHOUGH YOU DID TAKE THE 500$ FROM THE ACH TRANSFER.

D Lindsay | Oct 12, 2021
John Rivera | Oct 5, 2022

Did you try the federal trade commission

How do I sign up on Genisis?

Sharon Rybaczuk | Oct 12, 2021
Sebastian C. Alverius | Sep 28, 2022

What da hell?!!! Walking them to their deaths , I see! Pretty bold move coming from the ,"the Facebook"twin$. - founded operation that proudly, rather ridiculously, and without a god damn break in their mass chanting "onward and upward"side of things, eh!??

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how do you purchase a specific number of etherium

James Glennon | Oct 12, 2020
Gemini | Oct 12, 2021

On the mobile app, you can tap “Ether” then tap “buy” and select if you want to place a one-time trade or a recurring order. Then just enter the amount you’d like to purchase :) Let us know if you have any other questions!

My bank is not listed. How do I register my bank account for funding.

Robert Midgley | Oct 13, 2019
Gemini | Oct 12, 2021

If your bank is not listed under “Automatically link bank account,” you can select "Manually link bank account" to enter your bank details including account number and routing number. We also offer the option to buy crypto with a debit card!

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