Bank of America (with Drive-thru services)

Lacey Uzoechi

First I would like to say there policy say you must make an appointment to open account. Did that a week and half before going for 2:30 👀 my husband and I arrived 15 mins early just case we can get seen sooner. Or maybe someone missed there appointment. We were ask to sit and wait for the person doing our stuff . No problem . We sat down and I look at my watch 2:45 I then ask if we were ever check in because our appointment was at 2:30 they guy says yes and she would be with us shortly . 2:55 still not help.. I then start google the next Bank of America because clearly they didn’t have enough staff and it was annoying just watching 2 staff members just walking around.. 3pm came and I got up and ask how much longer because our paper said from 2:30 to 3 . And I had other stuff to do.. finally a different lady came up she said ma’am my appointment didnt show up I can help you . I said okay good because I was about to find another bank.. she helps get the account open because apparently my account was closed and also disable my log in stuff I ask if she could unlock she said no I would have to call the 800 number . So she gets our account open and going and I have to make a deposit. She couldn’t take the money I had to go stand in line .. 4 people ahead of me and 5 behind me . And one person one! Behind the counter taking payments and cashing checks and doing drive thru🙄 while the other 2 people where still walking around looking like lost goose . So disappointed. Needless to say I didn’t leave the bank till after 4 o clock it was more like 4:20.. I was so annoyed I will never go to that location again..

Ms.Carrie Christian

This Bank location needs support especially on Fridays/beginning of the month. Also, if there was the ATM with virtual assistance here that would help tremendously 🙌🏾 if the decision is to cut staff, ensure there is technology efficient ATMs That can assist with the long lines of customers. There are currently over 20 people in line waiting to be serviced

Raul Gutierrez

The truth is the worst branch that unfortunately is the only one near me... every time I've come it's been a tragedy with only one or two tellers attending. The manager should be changed... a year after I published my opinion, I still think the same is missing a person who responds to customers At the windows there is only one cashier

Luis E Aguilar

I left the place very upset , I have had my business account for many years and I came in asking for help for a check deposit , and the only thing I received from a woman that hurts that I did not check her name was pure negative things , annoyance and in truth that my problem does not matter to him in the least, they are not committed people. It is a pity , I will avoid going back to that branch , I am extremely annoyed .