Address: 250 Randol Mill Ave Ste 300, Southlake, TX 76092, USA
Phone: +18175624433
Sunday: 10AM–6PM
Monday: 9AM–6PM
Tuesday: 9AM–6PM
Wednesday: 9AM–6PM
Thursday: 9AM–6PM
Friday: 9AM–6PM
Saturday: 9AM–6PM
Mark R.
Almost impossible to get an appointment for a massage after work hours with a female therapist. The freeze process is borderline scam...you can only do so for a limited time and you will continue to get billed just to keep your unused credits. Try to cancel and they will make the process so difficult that it delays the cancellation. I went in person to cancel and "the printer was broken" so I had to go home, print, sign, return and then be told that it would be another 10 days to process (thus conveniently charging another month). Want to transfer your unused massages? Get ready to pay $10 for each transfer and be told you can only transfer one per person per six month period. Getting nickeled and dimed all over the place. Never again. There are better options.
Lea Weaver
Massage Envy on the whole is NOT a super great deal. The prices are really decent, but there are scant appointments to be had at various locations. This one (Randol Mill Ave., Southlake), has more appointments available sooner than any other local location out here in the N. Ft. Worth area. Aside from the fact that I can't find any appointments at the Sage Trail location (where I signed up) unless I book MONTHS ahead of time, and the fact that the ME app doesn't book your appointment on your computer's calendar or send you reminders, THIS Southlake location seems to be really well managed. Tonight, I was ready to ditch my membership all together. A month or more ago, I booked future appointments at multiple locations. Recently, I was notified after the fact that I had missed two appointments because I didn't book them on my calendar when I booked them in the app, and because the app doesn't have a way to integrate with my calendar. I honestly thought I'd get some sort of reminder, but I didn't until after I had missed said appointments. I called the Southlake location and the Sage Trail location and left messages asking the staff to cancel all upcoming appointments, and to cancel my membership. Kiana at the Southlake location actually called me back (that never happens with Massage Envy, I'm here to tell you). She offered to cancel my appointments, but also reminded me that their location had appointments available much more frequently than the Sage Trail location, and that she could upgrade me to a 90 minute massage for the next day in addition to booking me for a facial before the massage. She opted me into the text message reminders, and voila, I was sold. I just needed someone to let me know that there were at least a couple of employees at this company who care even the slightest bit for their customers. I have to include my massage therapist Sheldon in this, because he's always been totally awesome. The term "therapist" is indicitave of an education that Sheldon clearly employs with every client. Thanks to THIS location of Massage Envy and to Kiana and Sheldon for being awsome. I'll add a "maybe" nod to the management who may have established an expectation for service that exceeds any other location in the metroplex (or there may just be two exemplary employees here who should be commended for their efforts).
David Bohannan
I showed up this morning to find out my massage therapist had quit. I called yesterday to confirm the appointment. They have very few therapists here. For whatever reason, they struggle to keep staff. This community will easily support a well run business. This is a management issue.
J Q
The worst. Cancel my appointments via email/text. Don’t call back to reschedule. Don’t have enough therapists. Don’t have appropriate apmts until March! That’s months away and they still take my money monthly! How is that acceptable business practice?! If you don’t have availability monthly, how can you take my money monthly?! Terrible!
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Every session (whether massage or facial) includes 10 minutes for consultation, undressing and redressing (i.e. a 60-minute session includes 50 minutes hands-on, a 90-minute session includes 80 minutes hands-on, etc.)
Non-Member Pricing, Accruals, and Member Additional pricing can be viewed on the location website page under the store hours. Please call the franchised location to confirm or clarify specific price details.
Yes, this Massage Envy franchised location offers facials. However, not all Massage Envy franchised location provide facials and we recommend you view the franchised location webpage or call to confirm.
Yes, facials and massage can be purchased together. Pricing can be viewed on the franchised location web page. Please call the location to confirm or clarify specific price and service details.
Yes, Massage Envy memberships include massages, facials, and total body stretch sessions.
Facials are fully customized for each member or guest. Facial sessions consist of a skin analysis, deep cleanse, extractions, treatment and finishing products.
Adolescents can receive a massage starting at 8 years old and facials at 12 years old. Franchised locations require a Minor Consent form signed by a parent or guardian. Minors may be required to be accompanied by a parent/guardian. Please contact your franchised location for further information regarding consents that may be needed.
Yes. The fees for facials and massage services of the same time length are the same. There is an additional charge for advanced skin care services like Microderm Infusion and Chemical Peels.
You can choose to cancel your membership after your initial contract term expires. You will need to contact your franchised location.
Memberships are not required to receive a session at Massage Envy. Book your massage, facial or stretch session today!
Its recommended that you wait until symptoms of severe nausea/vomiting and/or discomfort subside before scheduling a prenatal appointment. Please contact the franchised location for any questions regarding your pre-natal massage.
Yes, franchised locations do offer pre-natal massages.
Yes, franchised locations do take walk-ins if appointments are available. However, it is recommended that you schedule appointment online or call the franchised location.
Every massage is customized to meet the needs of members or guests. Everyone’s body and needs are unique. Massage therapists customize each massage to address the areas that need attention.
Every session (whether massage or facial) includes 10 minutes for consultation, undressing and redressing (i.e. a 60-minute session includes 50 minutes hands-on, a 90-minute session includes 80 minutes hands-on, etc.)
Yes, most Massage Envy franchised locations do offer couple’s massages. Please call the franchised location to book an appointment and to confirm availability
Yes, most Massage Envy franchised locations offer couple’s rooms. Please call the franchised location to confirm availability.
No, Showers are not available at Massage Envy franchised locations.
Your service provider will instruct you to undress to your individual comfort level. To learn more on what to expect please visit Massage Envy's What To Expect pages on the website.
Gift cards for facials and massages can be purchase in at the franchised location or online. For service prices or to learn more please visit the Massage Envy website.
The cost of membership can vary by franchised location and are valid for all Massage Envy locations. Memberships include 1- 60 minute massage a month, or 60 minute facial, or 60 minute stretch session a month . Afterwards you can receive any additional services at the membership rate. Please view the franchised location webpage for rates or call and staff can answer your questions.
The cost depends on the service. We encourage guest to view the franchised location website page to view pricing specifics. If you have any questions, please call the franchised location so they can help clarify your needs.
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