Holy Redeemer St. Joseph Manor

FM

Disappointing Experience. My mother was at St Joseph Manor for two and half years. She had extremely deep ties to St Joseph Manor having worked there over 25 years and knowing intimately since the 60’s the nuns and order which founded and ran the facility. My mother loved working and caring for the residents at St Joseph Manor when she served on staff and also in connection with providing private nursing duties. She often volunteered there along with recruiting myself and siblings. Unfortunately, when it was her time to go into the facility her level of care and empathy from staff and management was overall disappointing. While certain RN's, event coordinators, PT's were very good, responsive, and empathetic with plight of my mother, many other support staff members and aides displayed poor attitudes. Top administrators and managers were mostly non responsive and lacked skills to be effective managers. This led I think to the weak aides and support staff caring for the residents. (Oddly I must say accounting was solid; however, when patient care is the primary issue the strength of accounting could not overcome the other negative experiences). Cleanliness was poor and food service was mediocre at best. The overall experience was horrible. Although St Joseph Manor and order of nuns originally had a special place in our family's hearts, I was left deeply disappointed with the experience of this facility and what my mother endured and can not recommend it for a loved one. March 7, 2022 UPDATE Even though St Joseph Manor responded with a conciliatory message to talk to me about comment. I tried three times to contact St Joseph Manor management and the email link they suggested and (Not surprisingly} NO ONE BOTHERED TO RETURN MY CALLS OR EMAIL. The response from St Joseph was pure PR. Incredibly poor communications and management.

Madina Menasria

Is very good place to live

J.R. C

These days everyone’s understaffed. If your loved one needs a lot of attention & care due to complicated issues, this may not be the place. My dad’s mental outlook deteriorated severely due to a very low patient to aide ratio. Examples mean waiting much too long to have a diaper changed, much too long for pain medicine, etc. I feel bad for the staff. Staff are very caring but clearly understaffed & pulled in many directions to no avail. Hopefully, things will improve post COVID but now, the standard of care is not up to par for my standards. I’m not sure if it’s better anywhere else and I know St. Joseph’s is definitely better than most.

Mark Miller

My mother lived at St Joseph's Manor for 12 years. She loved it there. They were very accommodating and compassionate. Every minor issue was handled quickly and professionally.