Plano Animal Services Department

Category: Government office in Plano, Texas

Address: 4028 W Plano Pkwy, Plano, TX 75093, USA

Phone: +19727694360

Opening hours

Sunday: 10AM–4PM

Monday: 9AM–6PM

Tuesday: 9AM–6PM

Wednesday: 9AM–6PM

Thursday: 9AM–6PM

Friday: 9AM–6PM

Saturday: 10AM–4PM

Reviews

Mya Mcfee

Oct 5, 2022

Got our sweet baby girl Daphne here a little over 3 months ago and it’s been nothing short of perfection since. The adoption process was very easy, very grateful to have found our girl and give her her forever home 😊

James Germano

Sep 28, 2022

Adopted my wonderful cat here. Everyone was so helpful and kind.

Holistic healing Solutions

Sep 15, 2022

Dirty and way to expensive for the pound. I think they would rather kill the animal then making it easier to give them back to the owner. Forcing you to get vaccinations and shots over $100 for the first offense this is crazy this place should be shut down

Alexander Krauss

Aug 16, 2022

Whoever runs the front desk has a rude attitude. You have to call multiple times to get them to even answer the phone. When they do answer, they will begin the conversation politely but the attitude starts as soon as the greeting is over. I completely understand having bad days, but giving attitude to people over the phone is not the way to handle it. Plus their field duty staff can’t seem to find a dead possum in the MIDDLE of the road. You can smell it when driving by it so I don’t really understand not being able to locate it. 3-4 days to handle a dead possum. At this point I should have just put some gloves on and threw it in the dumpster.

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Questions & Answers

DO YOU HAVE PHOTOS OF LOST PETS NOW AT THE SHELTER?

Teri | Oct 11, 2021
Teri | Feb 13, 2022

You need to bring a picture of your lost pet to the Shelter

Do you accept kitty?

Eunice Mondia | Dec 15, 2021
Kay Warner | Dec 15, 2021

Yes, they do. Plano Animal shelter is kitty friendly.

do yall have any bunnies right now?

‘Vxleriia ریال | Oct 11, 2021
Veronica Linhart | Oct 11, 2021

I dont believe they do but you could try craigslist.

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Do you guys have puppy

Nilesh Patel | Oct 11, 2020
r crabb | Oct 11, 2020

Check online for available pets for adoption

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How Do I know the company of my cats chip??

Talia Berkowitz | Oct 12, 2019
Justin England | Oct 12, 2019

Just type the microchip number into this website's box and it'll tell you the company, website, and how to contact them! http://www.petmicrochiplookup.org

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I need to know if there are puppies for adoption

Norma Soto | Oct 12, 2019
Jennifer Campos | Oct 12, 2019

If aye and neighborhoods, you just have to go to visit the shelter and look for a special one for you and your family

Can they set traps for possums? There is a big one around my house

Ricardo Martinez | Oct 12, 2018
Mary Lovell | Oct 12, 2019

They don’t set free traps, but they’ll service traps you set. There’s ordinances and rules about trap setting (like providing water in it, checking it regularly, and not setting during inclement weather). You call them when you’ve trapped the animal, an officer will come and then release it at the nearest nature preserve. Id research trapping first though - it’s not effective for wildlife control. The opossum is really good for the area too! Eats lots of nasty pests!

Animal Shelter of City of Plano . Do u have to have your full 80.00 payment in by the time you pick ur animal up? Can I pay the balance on the 10th. Of may .

Eva D Pierce | Oct 12, 2018
Luran | Oct 12, 2018

Generally, no. You must pay the full balance before taking your pet home. Try talking to an animal control officer to see if you can work something out. It never hurts to ask.

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Need to schedule tooth cleaning and rabies shot for my kitty.

Juno Zhang | Oct 12, 2018
Mary Lovell | Oct 12, 2019

They do medical care for their homeless animals or intakes but don’t provide services to the general public! They have links on their website to some low-cost clinics in the area. I know TCAP borrows part of Plano’s facility on the 3rd Friday of every month and does low-cost vaccines for the public. Check out TCAP’s website!

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Do you currently accept teenage volunteers? As of right now?

Eclipse ThE LiGhTwInG | Sep 11, 2022
Grace TX | Sep 11, 2022

Not to volunteer in shelter. You have to be 18+. There are other ways you can volunteer outside of shelter

Can I get my dog registered/licensed here if I have the proper documents such as rabbies vaccine & tag?

Christa Cooper | Feb 13, 2022
Grace TX | Feb 13, 2022

Yes you can as long as you live in Plano. I believe it's $10

Do they take donations of collars, leashes, etc?

Megan Zigler | Oct 11, 2021
mama doreen | Oct 11, 2021

Definitely! They have free leashes and collars for adopters at the front so im sure they do!

Can I bring a pet here , if I can’t take care of her anymore ?

Victoria | Oct 11, 2021
Jon Beard | Oct 11, 2021

Yes, they accept owner surrenders. Go to the Lost & Found / Surgery doors on the left side of the building.

How do you take care of a 9 week old kitten?

A Google User | Oct 11, 2021
Joan Adams | Oct 11, 2021

You can use moist or hard kitten food. They need a litter box. I usually use clumping litter until they are a little older. They need vaccinations and possible deworming. They sleep alot so a nice warm cushy place to sleep. I check for fleas and shampoo with a little dawn soap to get rid of them. Keep them indoors so they don't get eaten. Get them fixed once they are old enough and big enough. Spend time socializing them and getting used to being touched. Use a soft brush to groom.

I'm in need of a place for my dog to stay, will I be able to get her when I'm ready?

3D Blue | Oct 11, 2021
r crabb | Oct 11, 2021

That would be a dog border service

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Can I surrender an aggressive dog here?

Kendall Zarate | Oct 11, 2021
Jeremy G | Oct 11, 2021

Yes you can take any animal.

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Can you tell me how much it costs to Register a puppy just one

Irene Chavez | Oct 11, 2021
Vice “Rangel” Dr. | Oct 11, 2021

I have no idea I didn't find the pet I was looking for and they never answer my calls.

Is there a number I can call? I want to know if a pet is still available and the number given here says it's disconnected

Emily Scott | Oct 11, 2020
Ragna B | Oct 11, 2020

Not that I'm aware of the receptionist wasn't much help at all either

Does this shelter take dogs that have bitten someone?

X Justin | Oct 11, 2020
David Engh | Oct 11, 2020

Yes.

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how old do you have to be to volunteer here ? and if you're under 18, can you bring a legal guardian to volunteer ?

미니마우스 | Oct 11, 2020
Rishu Dhawan | Oct 11, 2020

Best to call and ask.

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Do you guys have free dogs

Winni H | Oct 11, 2020
Samantha B | Oct 11, 2020

They do not have free dogs, all have adoption fees unless they're running an advertised special. They do offer a discounted fee for some pets, I would suggest going in and chatting with an employee for more information regarding the exact pet you're looking for.

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how old do you have to be to adopt?

Arleth Meza | Oct 11, 2020
Steve Steffen | Oct 11, 2020

If you are under 18 you will need a parent or guardian as you must sign a contract.

Do they have volunteer positions available there?

Dave Bronson | Oct 12, 2019
Samantha Neugent | Oct 12, 2019

Or they have paper copies on hand at the front counter

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Can someone pls provide me the name of area bird rescue? Bluejay w/injured wing. He is crying out for help. Thank you.

J Gunin | Oct 12, 2019
Rachel Bannert | Oct 12, 2019

Hi there! Plano Animal Services 100% helps with injured critters of all kinds, and treats it as an emergency priority call, so they will run that even after hours – they have an on-call officer on duty at all times (so if you come across injured wildlife at 1am, they’ll still help). They don’t interfere with birds that are simply “pesky” or people want removed for no good reason because most bird species are federally protected, but if they are injured or in need of assistance, that’s what animal services is there for :)

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How can I keep my dog from licking her paws to where there bleeding?

Sonnia Bozeman | Oct 12, 2019
Emily Scarborough | Oct 12, 2019

There is obviously an irritation. Puppy could be in pain, infection, abscess, nails could be growing into skin. This is a situation for a vet. Hope you can get your baby to the vet soon

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Are there Bunny's

_gachakool _ | Oct 12, 2019
Steve Steffen | Oct 12, 2019

Yes they do

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Do you take in baby wild birds?

Nicole Trueblood | Oct 12, 2019
Tyler Morris | Oct 12, 2019

Yes

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What is the adoption fee for the dogs?

Eliott Risano | Oct 12, 2019
Samantha Neugent | Oct 12, 2019

Decreases usually to $40 after two weeks on site

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I am a disabled veteran and my dog is dying and I have depleted my funds.where can I take her so my family won't have to keep watching this

A Google User | Oct 12, 2019
Tracy Mulligan | Oct 12, 2019

Very sorry to hear this. Plano Animal services can help you. Thank you for your service.

I have a chihuahua that is 15 years old. She is total deaf and blind. She has episodes of dragging her hind legs. She is also disoriented at night, pacing and whining. Does the City of Plano help with a peaceful end of life?

Donna Vasichko | Oct 12, 2019
Susan C (Water_Goddess77) | Oct 12, 2019

https://www.plano.gov/232/Euthanasia-Cremation-Services All euthanasia is performed by injection by trained staff members and the remains are then cremated. We request that residents bring their animal into the shelter but exceptions can be made for elderly and/or handicapped residents or special circumstances. A separate pick-up fee of $20 may be charged if this service is necessary. Plano residents can bring their pets to the shelter for euthanasia Tuesdays - Fridays from 9 a.m. - 5:30 p.m. What you need to know: There is a $25 fee to provide this service. The owner will sign an owner request for euthanasia form. We do not provide this service on Saturdays or Sundays unless special circumstances require it. Owners cannot be present during this procedure and remains cannot be returned.

What we do with our dog that has died

Robert Iovinelli (Bob) | Oct 12, 2019
Tari Loomis | Dec 15, 2021

I have found my dog who died this morning. I tried calling around a few places but no one is available to help me including my vet because they are on vacation for ThanksGiving. What do I do?

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Is there is a husky puppy in this shelter.

Assia Bakkali | Oct 12, 2019
Bender Gardner | Oct 12, 2019

You can see what animals are available for adoption by going to their website. Www.plano.gov/animal

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how much to get puppies core vaccinations?

L C | Oct 12, 2019
Bender Gardner | Oct 12, 2019

This is not a vet. Please find a local veterinarian.

Do you accept old towels and blankets that are clean? They could be used for bedding or drying or cleaning.

Jerlene Care | Oct 12, 2018
Mary Lovell | Oct 12, 2019

Yes! They are always in need of clean bedding - they go through that stuff so quickly haha. Thanks for thinking of them! 😊

We adopted a dog Friday and it was in desperate need of a bath. We planned on bathing her when we brought her home but turns out she hadn't been spayed yet and we can't get her until the spay her. Will they bathe her before her surgery?

Jessica Gallagher-Hurley | Oct 12, 2018
Mary Lovell | Oct 12, 2019

I imagine with the 200+ animals in the building and new ones coming in every 10-15 minutes, they aren’t able to bathe adopted pets. Im sure they’d love to bathe each and every animal that comes into their care, but it’s just a realistic matter of time and resources and staffing! They have SO much on their plates, I imagine!

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I Have been feeding a stray kitten/cat who is pregnant and about due My husband and I are in our upper 70s have two house cats. I just had hip surgery so can't deal with kittens going around wgat can we do I feel for her

Jean Goode | Oct 12, 2018
Pam C | Oct 12, 2018

Call Plano Animal Shelter....they should be able to get someone out there to pick up the cat

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There is a puppy that comes to my house and it looks malnourished and depressed what do I do

Adrian Mercado romero | Oct 12, 2018
Orions Descendent | Oct 12, 2018

Great response Lauren Haigh!

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Do you guys do community service hours ?

Tracy Wakefield | Oct 12, 2018
Hannah Golden | Oct 12, 2018

Yes! Call and ask for the contact info of their community service liaison.

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I already adopt my kitty last December.just curious .the kitty already neuture right?

Kami Cherprang | Oct 12, 2018
Mary Lovell | Oct 12, 2019

Yes! Every adopted animal will walk out the door spayed or neutered! Yay😍

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I have a siberian husky that I no longer can keep can I bring him here , would they take him?

Katherine Elias | Oct 12, 2018
Pamala Swinnea | Oct 12, 2018

Breed rescues can help with rehoming by posting information about your pet with breed interested parties. If you must surrender, please don’t without calling rescue groups first...your pet’s life may depend on it.

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do you have on-site adoptions for an event?

Cynthia Marie | Oct 12, 2018
Orions Descendent | Oct 12, 2018

They do have pets for adoptions but im not sure if they have them for specific events

If I find a dog outside and it’s past business hours what should I do?

Writam Nanda | Oct 12, 2018
Mary Lovell | Oct 12, 2019

You can either keep the dog with you and bring it to the shelter in the morning OR you can take it to the Custer Road Emergency Animal Hospital (open 24hrs) and they can hold it and then they call animal services in the morning to pick it up! They’re at 10225 Custer Rd, Plano, TX.

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Injured rabbit found in my drive way. Animal control is closed now, is there someone else who can handle this or do i wait until animal control is open?

Rory Ulrich | Oct 12, 2018
Mary Lovell | Oct 12, 2019

I know this was awhile ago, but for future reference: animal services always has an on-call Officer on duty for all hours of the night. They respond to emergency calls like injured animals or loose aggressive dogs, etc. To reach them, you call non-emergency Plano Police and they’ll get you connected with the Animal Services Officer on duty.

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An injured opossum is laying on our front patio. What needs to be done?

Nell Rogowski | Oct 12, 2017
Dani Lowe | Oct 12, 2017

Animal Services needs to be contacted for pick up. I just received this question alert, so not sure if you have already resolved the situation?

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