MAAX Spas

Category: Manufacturer in Chandler, Arizona

Address: 25605 S Arizona Ave, Chandler, AZ 85248, USA

Phone: +14808950598

Opening hours

Sunday: Closed

Monday: 8AM–12PM

Tuesday: 8AM–12PM

Wednesday: 8AM–12PM

Thursday: 8AM–12PM

Friday: 8AM–12PM

Saturday: Closed

Reviews

justin foley

Sep 18, 2022

Good people

Keri Jurkowich

Jul 22, 2022

Poor costumer service. If you want quality materials and great services. I do not recommend them.

Jim Gray

Jun 23, 2022

A nightmare three times now. Don't truly want to share the location of the dealership. However, sure can't recommend them. Needing a sock filter, a cloth filter, cloth, for my spa. Now that is what I asked for and word by word what I asked for. Took a picture of the plate that is mounted down low on the spa. Sent through email, and boy howdy you will not believe what was sent to me. Sort of funny, but I'm still upset, actually mad. Now up above was a while back. So today I called the company. Was placed on hold, was asked to leave me number in order to keep my place, the machine even repeated my number back to me correctly. Was NOT called. Waited over an hour and I called the company back. Waited almost 10 minutes, was every one getting a drink or going to the bathroom? Left my number again, again no returned my call. Yes sir, I am mad. - Jim

mark witt

May 8, 2022

I bought a 6 person Maax spa (California Cooperage) in 2012, by 2015 most of the nozzles popped out and were trash. They actually know about this problem. Finally ALL of the 48 nozzles were broken from normal use. Maax. Just didn’t answer or return my calls, nor did my dealer. No one would take it away for free because the nozzles @ $30 each would cost $1,500 to replace. I’m looking for a replacement spa but even though I like to shop local and live 6 miles from the factory, buying products from a company with poor customer service makes no sense. I can buy a less expensive spa with no customer service at all and the experience would be identical!

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Questions & Answers

Where can I get an owner's manual for my American Whirlpool Maxx Spa 261 (the two person corner unit). The manual I received on purchasing in 2019 does not correspond with the topside control panel I have.

Elaine | Aug 12, 2022
MAAX Spas Hot Tubs | Sep 11, 2022

Elaine, if you can message us through Facebook messenger with a photo of your serial number, which is located on a metal plate near the bottom of the spa on the same side as the control panel, we can search for your corresponding manual.

I just bought a PRSVOM VITA PRESTIGE. I had a concrete patio poured and without realizing it the contractor poured a 1 1/2" slope in the 14' wide patio. I really don't want that much difference in leval. How can I level the spa

Bill Diehl | Sep 11, 2022
MAAX Spas Hot Tubs | Sep 11, 2022

Bill, please work closely with your dealer on this. Your dealer will have better knowledge of local resources to help you.

Is there a way to contact John Johnson CEO please?

Rotti Dog | Jul 13, 2022
MAAX Spas Hot Tubs | Jul 13, 2022

Please look for a communication from us on your Facebook messenger.

How often does the ozone filter have to be changed?

Brian Maxwell | Jul 13, 2022
MAAX Spas | Jul 13, 2022

Hi Brian, we recommend changing it every 12 months.

Who do i call if i need service on my LA Spa since you purchased that company. We need a new pump.

Annakins Banana | Apr 14, 2022
MAAX Spas | May 14, 2022

The L.A. Spas brand discontinued in 2017, but nearest dealer will help you with maintenance. To find a dealer, go to https://vitaspa.com/services/questions/find-your-dealer or https://americanwhirlpool.com/find-a-store/.

In the bottom of the spa there is a line of decorative blue tiles which are just over 1 inch square. The tiles are sealed in with what looks like silicon. At one end the silicon is coming loose. Can you provide details on what product I should use

mark cronin | Apr 14, 2022
MAAX Spas | Jul 13, 2022

Hello Mark, we don't offer tiles on the bottom of our spas. Perhaps this is an older spa from an imposter company, Maax out of Australia?

Where can I find the model number and serial number of my vita spa??

Isaias Lesmes | Jan 14, 2022
MAAX Spas | May 14, 2022

The serial number of your spa is found on the metal plate near the bottom, on the same side of the spa as the controls.

I am looking for a filter for my Max 472 but I can't seem to find any. The filter is 13 inches high and 8 inches in diameter. 75 sq ft. Where can I buy these?

Joanne Haig | Nov 15, 2021
Matt Leischer (Mad Matt Creations) | Nov 15, 2021

Hi Joanne! Sunset Spas is a Maax dealer in the Phoenix area and should either have that filter or can soon get one for you. It is Maax part # 100594.

I need to replace my Heater/Control System SPABUILDERS Model # SC-MP-P212-B2-O1-NE-LS-H5-AU1-JJC-RL-AX6 . Where can i order from or is there a new version the will work with the same specs as the one i have.

John Gallagher | Nov 15, 2021
MAAX Spas | Jul 13, 2022

Hi John, we encourage spa owners to reach out to their nearest dealer for parts and service: https://americanwhirlpool.com/find-a-store/ & https://vitaspa.com/services/questions/find-your-dealer

When did Vita move from Miami to AZ?

Cynthia Brunette | Oct 11, 2020
MAAX Spas | Jul 13, 2022

Hi Cynthia, MAAX Spas acquired Vita Spa in 2009.

I live at san bernardino,ca I have a 9 year old L A SPA ,THE MOTOR WENT OUT .WHO DO i SEE TO REPLACE IT? THANKYOU STUART

Stuart Sauer | Oct 11, 2020
MAAX Spas | Jul 13, 2022

Hello Stuart, the L.A. brand was discontinued in 2017, but please reach out to our dealers closest to you for service and repairs: https://americanwhirlpool.com/find-a-store/ & https://vitaspa.com/services/questions/find-your-dealer

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Does Max's Spas hire felons ? Put application in never got a response and see today they still have NOW HIRING sign up .

Patrick Ramirez | Oct 12, 2019
MAAX Spas | May 14, 2022

Hello Patrick, MAAX Spas conducts background checks and drug tests on all eligible applicants.

Will not get up to temperature

Norman Granville | Oct 12, 2019
Roberto Jr Sanchez | Oct 12, 2019

The water?

replacement filters for model Grand spa

John Antonucci | Oct 12, 2019
Martin Manuel | Oct 12, 2019

I'm sorry but u would have to call them for this question I worked for the woodshop

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How pages are the employment applications, kinda limited on time this afternoon, doctors appt.this afternoon.

Neal Norris | Oct 12, 2019
M “Boochi” O | Oct 12, 2019

Its one page.

Are you hiring?

Neal Norris | Oct 12, 2019
Andrea Ruiz | Oct 12, 2019

I just work here but they're hiring all the time come fill out an application the apps are here

Are you hiring, if so what positions are open and what are your hours?

Ida Bueno | Oct 12, 2018
Kyle Tijerina | Oct 12, 2018

You would most likely have to go up there to see if they are hiring

I have a mass spa model Grand. I'm a snowbirds and leave for the summer. Is it best to drain the spa or leave it filled with heater off and pump filter on?

Dennis H | Oct 12, 2018
Fring Ort | Oct 12, 2018

Bump the sanitizer level up and then you can drain it. It might still have an issue with the water quality when refilled, if you do just run line cleaner and refill.

we have the maax model 451. when I drain it how do I turn off all of the settings ( like temp ) while draining so the pumps do not come on. I know I can flip the circuit braker but that means I need to reset all of my timers and such.

Ronald Wegner | Oct 12, 2018
Peter Phelps | Oct 12, 2018

Turn off the breaker to the unit either in your breaker panel or in your disconnect out by the hot tub

Shipping and receiving hours???

Gama G Braswell | Oct 12, 2018
Peter Phelps | Oct 12, 2018

8 a.m. to 4 p.m. Monday through Friday Arizona time

My Maax/coleman spa is giving a status/failure code of 9f 1. If I reset the power, the tub will operate for 3-5 days and do the same thing. It does not trip the breaker, it simply shuts down the heater and jets and gives the 9f 1 code. Please help

William Hunter | Oct 12, 2018
Kyle Tijerina | Oct 12, 2018

Is the model before 2009

Just purchased a model 261. Owners manual does not cover instrument panel operation. Do not know how to change mode to adjust

Mac Hammond | Oct 12, 2018
MAAX Spas | Oct 12, 2018

Give your dealership a call they will be able to help walk you through how to change it.

We lost power due to hurricane Irma. Should I add extra chemicals to our spa since the filter hasn't been on for 4 days?

Dawn Osborn | Oct 12, 2017
Peter Phelps | Oct 12, 2017

It wouldn't hurt to add an ounce of granular chlorine diluted in a bucket of water first

I have a Maxx 811, I'm installing electric, will I void my warranty if I drill a 1" hole in the frame rail next to power panel?

Dave Dunmyer | Oct 12, 2017
Peter Phelps | Oct 12, 2017

You should be able to come in through one of two pre punched holes in the kick base. If you need to drill a hole just come up to inches so you miss the support frame and go through the plastic molded pan bottom. Neither method will void a warranty

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