Credit Human

Cory Lauderdale

I received a loan from this company about 4 years ago for my truck and never had any issues until I changed insurance companies. The way they verify insurance is ridiculous, I've sent the paperwork 8 times and each time it go t kicked out with no explanation. After this last time I finally figured out that the insurance verification department has the wrong VIN on file and that is the reasoning. I've had $1,870 just charged to my account for their insurance service even though it was their error and I'm not paying for insurance twice. Now I've been on hold for over 40min to try and get this worked out. Just all around terrible customer service.

Jeannica Forrest

I am editing my review and giving them 3 stars instead of 1 because they called and rectified the situation which I truly appreciate. They have a specific manager, named Stacey, who is awesome and deserves 5 stars herself. I may have had a bad experience but the fact that they showed concern and took action to make it better really changes my perspective. I would recommend doing business with Credit Human because they care about their customers. Edit: I see the adjustments they promised to be made have been corrected! Therefore giving 4 stars! Thanks, Credit Human.

Maya Jackson

Bad customer service and poor communication. I was trying to secure a car loan and I needed to wait for the recall to be lifted from the car I wanted to purchase. I kept Credit Human informed about this, but when it was time to secure the loan and go pick up the car, they said my application had expired. This came with no warning, no heads up and no communication. Then she told me that she had emailed me and called me multiple times, but I have no record of any kind of contact in my phone or email. Don't waste your time and lower your credit here. Just go somewhere else.

Coco Lopez

Total trash. Garbage may be a compliment for this bank. You gave identity thiefs $9000 in our name without any verification via credit scores. Wow just wow. When we called to see what was going on, as we don’t even have a bank account with you or even live in the same city, your garbage employee super rude and unprofessional was absolutely useless. Thanks for nothing. I pray no one banks with you. I pray you get shut down for being so liberal with peoples private info and money.