The CPAP Shop

Category: E-commerce service

Address: 159 Cooper Rd, West Berlin, NJ 08091, USA

Phone: +18664149700

Opening hours

Sunday: Closed

Monday: 9AM–5:30PM

Tuesday: 9AM–5:30PM

Wednesday: 9AM–5:30PM

Thursday: 9AM–5:30PM

Friday: 9AM–5:30PM

Saturday: 10AM–4PM

Reviews

Shreya Reddy

Oct 5, 2022

I have placed an order September 21st and have uploaded the RX the same day. Again I received an email of September 22nd saying they need RX and I have emailed it again. As I have not received any response, I called them and they said they have received the RX and the person who handles it will be notified. I said I need my order to be shipped out ASAP and he said he would update it to the shipping department. Today on October 5th I called and they said the units are on backorder as I did not send the RX. Such a shame to work with a company who lies to you all the time. She said she doesn't know who answered the phone on September 22nd. If she could spare time to go over with she could have found out and there was a background nice all through the call. She said she was in a zoom meeting. So you take calls for what, just to answer and not to help? Will never recommend or do business with your company.

Mercy Martinez

Sep 28, 2022

Lisa Gish was super helpful, very friendly and knowledgeable about all the product we bought.

Bryan Waltz

Sep 27, 2022

Lisa G was on the chat line today and helped me tremendously. Excellent customer service. First time contacting this company and with customer service like this, I'll be back. Great job, Lisa!!

William Echols

Sep 13, 2022

Wonderful to work with. Anna was very helpful and responsive.

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Questions & Answers

Do you bill medicare?

Robert King | Oct 12, 2019
The CPAP Shop | Nov 15, 2021

Hi Robert, our company does not work directly with any insurance. We do provide you with a hard copy of the invoice that you may submit to your insurance for possible reimbursement. You can contact Medicare directly for more information. Thank you!

Are CPAP masks prescription only?

David Pennock | Oct 11, 2021
Andrew Rivenbark | Oct 11, 2021

David, yes CPAP masks do require a valid prescription.

I have been without my Sleep8 Sanitizer for almost 3 weeks now. It was sent to Agile Medical and was received at Agile Medical for repair or replacement on 1/16/2020 and have not heard about any progress in this matter. Thank you.

Donald Bloch | Oct 11, 2020
D Morales | Oct 11, 2021

Contact them because a dirty machine will get you sick

Do you have a way to clean inside a BiPap machine? Of so, what is the cost? Van i do it myself?

Marie Parisi | Oct 12, 2019
Julie Mikusa | Oct 12, 2019

Hi Marie, there are no products available to clean inside the units. However, we would recommend checking out the SoClean 2 sanitizing machine. This will sanitize your mask, tubing, and water reservoir. You can find that product here; https://www.thecpapshop.com/soclean-2-cpap-cleaner-machine

If I am paying with Paypal Pay Later (Pay in 4), do I need to get continued device monitoring through you? Is the device brand new with the original manufacturer warranty?

Michael J Brancato | Aug 12, 2022
The CPAP Shop | Aug 12, 2022

Hi Michael, thanks for reaching out! We can assist with any kind of setting changes that may be needed, but we don’t need to monitor the device. That would be up to your physician if needed. Additionally, yes, all of our devices are brand new. For more information, give us a call at 866-414-9700.

why does the dreamwear fuce face mask leak so much at the connection to the hose/

garry griggs | Aug 12, 2022
Carrie Dawson | Aug 12, 2022

I don’t know. My husband only wears a mask that covers his nose.

Does th CPAP store carry mask parts

James Engelman | Oct 11, 2021
The CPAP Shop | Oct 11, 2021

Yes, we carry complete masks and mask parts for all major manufacturers. If you can't find what you are looking for on our site, give our customer care team a call at 866-414-9700 to assist you!

Which oxygen concentrator is the best?

Fred Taylor | Oct 11, 2021
The CPAP Shop | Oct 11, 2021

The Oxygen Concentrator Supplies Shop has some of the best and latest oxygen concentrators. You can also buy replacement parts and accessories for your oxygen concentrator and get free shipping on all orders above $99.

Can I sleep on my side with a CPAP machine?

Max Kang | Oct 11, 2021
Andrew Rivenbark | Oct 11, 2021

Max, a number of CPAP users sleep on their side! It all depends on what type of CPAP mask you use, and the customer care team at The CPAP Shop is great at recommending products based on your individual needs and sleeping habits. Hope this helps!

Can I just buy my own CPAP machine?

Fred Taylor | Oct 11, 2021
Andrew Rivenbark | Oct 11, 2021

You can absolutely purchase your own CPAP machine as long as you submit a valid prescription from your doctor. The FDA requires a prescription prior to the sale of CPAP equipment. You can submit right on The CPAP Shop website or by faxing it to the customer care team.

Can CPAP weaken lungs?

Max Kang | Oct 11, 2021
The CPAP Shop | Oct 11, 2021

This is a myth because CPAP machines sold by The CPAP Shop provide pressurized air which provides easier access to oxygen for the lungs. If you have been prescribed a CPAP machine and you use it according to your doctor’s guidelines then you have nothing to worry about. Some patients claim to suffer from pneumonia due to CPAP but this is a rare case and can be easily avoided. Just read through this blog and you’ll know how to avoid pneumonia while using a CPAP machine.

Can you suffocate with a CPAP mask?

Fred Taylor | Oct 11, 2021
The CPAP Shop | Oct 11, 2021

The CPAP masks at The CPAP Shop aren’t dangerous. There is no way that you can suffocate while wearing a CPAP mask. Although you might experience difficulty breathing if you wear a CPAP mask without connecting it to a CPAP machine. Some patients experience panic attacks when starting CPAP therapy but even that is not life-threatening. You can learn more from this blog.

Can a dirty Cpap machine get you sick ( like a touch of pneumonia)?

D Morales | Oct 11, 2021
JACK GOODWIN JR (jAcK aTtAcK) | Oct 11, 2021

Yes a dirty CPAP can get you sick due to the build up of bacteria. Not sure about pneumonia per say but maybe it's possible?! Just make sure you keep it clean with anti bacterial wipes! 🙏❤️

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Do you accept Medicare

dan foidl | Oct 12, 2019
The CPAP Shop | Oct 12, 2019

Hi Dan, our company does not work directly with any insurance. We do provide you with a hard copy of the invoice that you may submit to your insurance for possible reimbursement. You can contact Medicare directly for more information. Thank you

do you have toilet height extenders, and a shower seat? I have a tibial plateau fracture

Barbara Silary | Oct 12, 2018
The CPAP Shop | Oct 12, 2019

Hi Barbara, I'm sorry our NJ store location does not have them readily available. However, we do have a store in Ohio that does. Let me know if you'd like someone to contact you with further information!

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