The Summit at Landry Way

-.- Rakin

I had a great experience living here. Maintenance was always quick, leasing people were generally nice. Although, I am still waiting on my deposit refund, its been 4 months. Lets see! Edit- I received my deposit on time. Took 4 months but ok.

Linda Powell

I have lived here for 11 years and the only way I am leaving is I am fortunate to buy a home. Yes this place has it's own share if problems, but it's home for me. I've look at other apartment in the past, but they felt like apartment living. It is my belief when the management and maintenance services stabilizes, it will be like home sweet home again. The staff in place now are great and I hope everyone stays! Home is what you make it...and I've found mine!

De Morrow

I found out about this apartment complex via the Facebook app on my original interactions with Vanessa everything was pleasant and I was planning to move forward with the process of leasing an apartment. After completing the necessary paperwork and paying all the fees required no one ever followed up with me to share where that I had been approved for the unit or not. I had to take the initiative to call the leasing office to follow up. I'm not sure if this is protocol with this property, however, it left a very dissatisfied taste with me that I had to follow up with someone regarding my application when typically the leasing company or the agent reaches out to you prior to. Secondly, I asked to view the floor plan for the unit I was planning to rent I was told that I would be notified before the end of the week when the unit was available to be viewed I called the property several times from Monday to Thursday and was given the same information. On Friday I happen to drive by the property and I asked to speak with the property manager to share my experience thus far I was immediately told to speak agent that she was unavailable to help me because she had a current situation she was working on and was busy. I am human and I completely understand that there are systems and protocols in place, however as a manager myself, I understand that customer service is my first priority anything else is secondary. A simple sure sit down and share my concerns and providing some knowledgeable feedback could have easily prevented this property from losing a potential long-term resident. I immediately notified the agent I no longer had a desire to lease from this property because if I have a valid concern and the property manager does not see the importance of addressing a situation with a potential resident. It is my plan to contact corporate and notify them about the customer service or the lack thereof I receive from their leasing manager. PS I would strongly discourage anyone from leasing from this company until New Management or new policies have been put in place to prevent this lack of customer service. ***Reply Nice try, correction I never received one phone call from anyone regarding my application. Again I called the property to follow up about my application and that is then when I was informed that my application had been approved. I have not now nor have I ever received any documents from the property regarding my potential move in via email, mail or in person. And I would politely like for you to remove my government name from any response going forward thanks.

Chloe J

Initially when I moved in, I had a few concerns and issues with the complex. I have to say that every concern was addressed promptly by the Manger, Assistant Manger, and Maintenance. I appreciate that they have been willing to work with me to make sure I am happy and feel comfortable. I feel like the management care and have been very responsive and receptive. Sheryl has been great with making sure I am happy. I love Joe Beth and think she is an amazing addition to the team. Thanks guys!