Robinson Realty & Management

Itzel Salerno (Itzelarator)

I live in Sky Las Vegas below unit 2610 managed by this company and experienced water damage. The experience has been HORRIBLE trying to get someone to help me - multiple messages have not been returned by Ana, I've been hung up on by Ed and it has now been almost two months that I'm having to walk by a water damaged ceiling with no plan on it being repaired! This company is the worst- take your business elsewhere and best of luck if you happen to be an innocent bystander impacted by their poor customer service. UPDATE: It is very interesting how they haven't responded to over a dozen of messages, emails, calls and yet it took them about an hour an a half to respond to this review. I'm not a liar, and I'm a victim of their poor customer service. Water leaked into my unit on August 21st and our HOA and the tenet in 2610 immediately reported the incident to your company. To the owner who responded to this review instead of returning my calls, please feel free to call me and tell me what exactly you feel I was not being genuine about. I have records and documentation of every interaction and would be happy to share! If anyone is being disingenuous it is you!

Linda Lai

Do not ever lease from this company. I am currently fighting for my deposit back. Read the Yelp reviews. I should have done so before signing their lease. They are doing to me what they’ve done to others, light bulb replacement when all of them were working, air filter fee when we replaced it and left extras for future tenant, landscape issues. All this is made up They are now accusing us of having a pet in there when we do not own one and have never had one in there. Avoid them at all costs.

Jazmine Danielle

Unresponsive, unreliable, unprofessional. Just UN everything, all around. Whenever we have a maintenance request it goes unresolved for weeks even after the owner reaches out to them about it. Don’t ever send an email because those go unread and unresponded to even after weeks. Don’t call, because they have caller ID and if they see you’re calling they won’t answer. However, if you immediately call back from another number, they’ll answer. Shoutout to you, Ed. Whenever they need something from you I.e. HOA notice follow up, service charge for maintenance request, notice of intention to renew lease they will reach out to you. That’s usually the only time you’ll be able to reach them. There are so many other things I can say about this company but they don’t deserve any more of my energy. Kathy, Pamela, and Anna have made this such a horrible living experience. Owners, don’t allow these people to manage your properties. Tenants, you can definitely find better places to rent.

Nathan Dobney

Not very professional every time I called in they had someone else answering the phone. My client offered 3 months up front on a rental and they failed to relay that message to the owner. To many cooks spoil the broth.