KEYTH® Security Systems, Inc.

innerstgth

Be careful when you see these vans, i had one pull right out in front of me while looking at me with a smile, he blew a stop sign . The license plate was "techman". I called the company, apparently they do not care.

Thomas Weber

A Keyth system was already installed in the house we bought. When we wanted to transfer the service from the previous owner, they sent an ambiguous contract/form to us that required a two-year contract, a $125 or $295 service fee (I couldn't tell from the form), and told us that a technician needed to come out before we could get the system working. But the tech couldn't come out for a long period of time. I emailed them questions about the contract (which were never answered) and told Marianne, the sales representative, verbally that I didn't want to move forward with it because they couldn't send someone out before an upcoming trip. My wife called after our trip and asked if we could try it again. Someone named Jillian mentioned that they may send out a technician on either a Monday or Friday. Without confirming the date, a technician showed up at our house on a Friday and said we had a two-year contract with them. I called Keyth, and they repeated that we had a two-year contract with them. We did not. They then pulled out the technician without trying to work through the contract terms with me or answering any of my questions. During that conversation and my previous conversations, Marianne was condescending and did not treat me with respect. When I asked why the $295 service fee was necessary to simply turn on our service, she explained, "That's how we make money." She dismissed my concerns, explaining that they don't negotiate the service fee or the contract length. I felt that they knew we already had their technology installed in our house and thus did not care to provide us with good customer service. If you're considering installing a a Keyth system, I would strongly recommend looking elsewhere. Now we're stuck with a system from a company we will never use. If anyone knows a good security company that can repurpose this existing technology, please let me know.

Ashley Clamage

We are currently locked out of our house. I called for a locksmith and was quoted 15 minutes. I called 30 minutes later to get an update and was told the technician will call me with an ETA. I never got a call from a technician and called back 10 minutes later to check in. The woman said the technician will call me to give me an ETA. A few minutes later I get a text that there is no technician in my area and they can’t complete the service at this time. They wasted 45 minutes of my time and now I have to call a different company to come help us. I wish I could give zero stars.

Lukasz Ziemianski

It’s an outdated system that is more expensive than the competitors. When I tried to cancel they stated that I was locked into a 3 year contract and would have to pay it off to cancel!! Outrageous! Weren’t willing to let me out of my contract or to match the competitor rates.