APGFCU - Bel Air Branch

Michele Taylor

Cant get branch phone number. Called the main 1-800 number, always in a "q" and leave a call back number, the longest wait is always 55 minutes then NOBODY ever calls.! Can't even log into my account...it says I dont have one, which I know I do ! GRRRR.! Sucks for customer service.

John Niaz

This has been the worst experience of my life.... I had a GAP auto insurance total loss issue and I spoke with a Ms. Melissa Dehn (Legal Recovery Specialist) within the Member Solutions Department. I have had 2 interactions with Ms. Dehn pertaining to the same issue on 2 separate occassions. Both of my interaction with her were very disappointing; she was very demeaning, unprofessional, and provided below par customer service. I made more that 4 request/attempts (while on a recorded line) to be transferred to a representative that could assist me with my issue. Ms. Dehn would not transfer me to a representitve that was more knowledgeable of total loss insurance issues and/or GAP payments. She continued to be concending in her tone and replies during my entire interaction. I requested to speak with a Branch Manager and she would not respond to my request nor did she transfer me upon my request. After more than 4 request attempts, she provided me with the name of her Branch Manager; Ms. Dehn stated that Ms. Christy Rayes was her Branch Manager; she also provide me with another individuals name; a Ms. Christy McLamb, which she stated was APG's Car Representative, might I added that no phone number nor best times times to contact either individual was provided. As a "Army Veteran", I am totally disgusted in addition to disappointed with the lack of candor, professionalism, courtesy/decentcy, and customer service that was not provided by Ms. Melissa Dehn as a representative/employee of Aberdeen Proving Grounds Federal Credit Union (APGFCU). Our conversation ended when Ms. Dehn hung the phone up on me, after my request for management s information.

Sara Williams

Terrible service.

Gina Griffith Chios

This branch has great employees who care and make a difference in a person’s day. Very pleased. Thank you for the great service this morning!