Wendy's

Carol Booher

I go once a year and it is always disappointing. I received my burger and the bottom bun was hard as a rock. The fries were old, soggy and cold. I like Wendy’s but the quality of the one in Roanoke is sub standard.

Matt Collins

Yikes. Not sure I'll be back to this location. There was a long line when I went there tonight, so of course I got on my phone like I usually do...of course this leads to me not moving up sometimes when I'm suppose to...anyway when I get up to the window some kid askes me if I'm okay?? And not like a nice vibe "how are you doing?" but literally in a questioning tone...I replied yes are you okay?? He then proceeds to tell me I was taking to long to pull up. He has a point, but that is terrible customer service regardless. I told him I was on my phone and he replied "well you're not supposed to be on your phone". At this point I get sarcastic and ask him where his badge is at. Stay in your lane kid, it's a Wendy's drive thru not a DUI check point. Interesting experience overall.

Cameron Christman

I would give zero stars if I could. This is the second time I've gotten food poisoning from this location. Do not I repeat DO NOT eat here unless you want to be planted on the toilet for the next week.

Mandy Attaway

If I could give this zero stars, I would. That being said, the boy at the drive through window was very kind and had good customer service skills; however, the manager was incredibly rude. I did not like witnessing the way he was talking to the staff or the way he talked to me. My order was incorrect (missing bacon) so I walked back into Wendy’s to get the my order fixed. The manager began to loudly talk down and lecture me in front of all the staff and all of the customers in the dining room on what I ordered before looking at the receipt and before looking at the burger. He kept insisting that I got what I ordered … until he opened up my burger. He saw the missing bacon and said he’d make me a new one. No apology. No respect. Wendy’s, you cannot afford to have employees like this running your stores this day in age especially when it’s so easy to go next door and get something fast without being publicly humiliated. I suggest some training in customer service and personal/public relations skills. Ladies and anyone else who doesn’t like to be verbally condescended in public, spare yourselves, keep your dignity and go to Sonic next door until Wendy’s resolves this. There are lots of reviews like this for this store and this manager. I know I’m not the only one.