Black River Adventurers' Shop

Michael Houck

Not worth a wait

Todd Rogers

Very courteous and helpful even though i was only looking for a little inexpensive part for my sons mountain bike. Always love to support local businesses.

Zeeshan Salam

Gr8 guy to deal with...always willing to help!!

Ghetty

If you want a bicycle shop that lacks communication and integrity this is the place for you. 3/11/22 PREPAID $150 for bicycle cleaning and maintenance 3/19/22 I dropped off my bicycle to Todd of Black River Adventure Shop. (An initial look over was done and it was determined not much would have to be done because the bicycle was two years old) 4/13/22 I called to see the status of my bicycle but was unable to leave a voice message because the mail box was full 4/15/22 I called Todd that stated the bicycle was in the queue of someone that was out sick and that he would move it to someone who was available. He stated that the bicycle should “be ready not this weekend(4/22-24) but next weekend(4/29-5/1).” 5/10/22 I called Black River Adventure Shop with no answer. 15 minutes later I stopped by and Todd was eating at the desk. He gave me an excuse that my bicycle was in the queue of an employee that got fired and that he personally would put my bicycle in his stand today. He stated that it should be ready in two days. Also while I was there the phone rang, he noticed the number, ignored it, and then proceeded to tell me why that customer was calling. 5/18/22 I returned and asked about the status of my bicycle. After about a minute of the owner looking at the computer surprised I just cut to the chase and told him that I saw my bicycle in the same spot it was put two months prior and not completed. This was now the third time. He started to make an excuse in which I cut him off and just told him I wanted my bicycle and money back in which he did.