CenturyLink

Fionna Bright

Century Link is terrible. Bad customer service. Days without internet. Lies about equipment. How they stay in business is beyond me. I switched to Fort Collins Connexion and it’s great so far. And local.

Brenna Rice

This is the most abysmal excuse for an internet company that I have ever been forced to work with since they are the ONLY option. They have no customer service, it takes you 45 minutes to get a representative on the line & when you finally do - you've got to argue every detail of your life to even bring up your account. If you schedule an appointment - plan on being at your home from 8am-9pm because they NEVER come at the given time. And if they even arrive (which is 50/50), they will charge you $100 for the appointment if they can't find a problem - LIKE YOU MADE IT UP. We have been tracking the internet and it is only about 5 hours cumulative that we receive per day amid the blackouts. I can't believe that you have to get a single star as this company deserves ZERO STARS. Seriously figure out how to be a better company because you provide an invaluable service.

Carol Mahoney

I'll sound like a broken record repeating the same things that others have mentioned, but...the service is abysmal. Tech supposed to arrive at certain time, doesn't communicate, calls to customer service keep assuring tech will call and arrive, never happens. I've been through two days so far when a tech is supposed to have arrived between 9 and 1 and they keep rescheduling to another day. People have to take time off from work to be home for a tech...should we be billing CenturyLink for our lost wages? I'm going to contact my State reps to see if something can be done. My other option for an internet provider (Hotwire) where I'm located is equally as bad, so quite frustrated, to say the least.

Sabrina Herrick

Tl;dr version: the customer service representatives I've spoken to are polite enough, but they're really bad listeners and worse at following through on anything besides flipping a switch to turn on service to my home. Long version: Despite all the bad reviews we thought we'd give them a chance because the price was good. Here's a timeline of events: -We called early in the week and requested service. We said we could set everything up ourselves but we needed equipment. They said it would arrive before that Friday at noon and service would start that day. -Friday at noon, no equipment had arrived. We called to find out what was up. They had no record of a request for equipment, but had started service. We decided (given other reviews) that they'd screwed up their one chance for a good start with us and told them to cancel service. -Roughly 2 weeks later we get a bill for just over $50 for a month of service. I call to find out what's up, they have a record of our previous calls, but no record we had cancelled our service. I get passed to another department (and have to give all the account info and explain why I'm calling again because that wasn't passed on). The guy asks if I got service through someone else and I say yes. He replies (more or less word for word) "well what I can do is get the equipment sent out, it'll be there Monday, and we can reset the start of service date." I said "you don't seem to understand why I'm calling. I want the service and bill cancelled like we requested previously." I also asked that a note be put on the account that the company overall really needs to work on their account notes. And that's where we stand today. In theory our service that we never got to use has now been cancelled, and I have a cancellation confirmation #, but all things considered I'm not holding my breath that the "final statement" that's being sent is going to be correct. CenturyLink- you really need to get things figured out. You're killing your own company with your poor service. I really don't feel like I was expecting a lot here. No special treatment, nothing above and beyond, just equipment, service, and prompt shutoff. And somehow you disappointed.