Address: 683 NJ-10, Randolph, NJ 07869, USA
Phone: +18669503278
Sunday: Closed
Monday: 9AM–6PM
Tuesday: 9AM–6PM
Wednesday: 9AM–6PM
Thursday: 9AM–6PM
Friday: 9AM–6PM
Saturday: 9AM–6PM
Sailor Funai
Absolutely worst customer service I’ve received from any company. I moved into my apartment two months ago (they are only wired to this company so I have no choice but to be with them). The day after we moved in someone came out and installed our wifi and cable. The cable doesn’t work. I’ve been trying for two months to get a response or someone to come out and help. I have been working directly with Danielle (kinda as she doesn’t ever respond to my phone calls or emails). She told me last week someone would be coming out to troubleshoot our cable. Nothing. Nobody came. She has yet to reach out since then. I have tried emailing multiple times. I have also tried to resolve the issue with customer service multiple times. Also absolutely no help. If you have the option, choose literally ANY other cable/wifi company. I would give negative stars if I could.
Dhwani Parekh
I wish I could give negative rating. Worst service provider I have ever came across. Optimum overcharges every time. The customer service are not capable of solving those overly charged bills. Also despite customer service assuring that the next bill will be credited with the overcharged amount, they never fulfill that promise. Highly unprofessional and fake assurances
Jon Kurzhals
The service provided is solid and well priced. That being said the service definitely varies by area. As far as customer service... it is the probably the worst. Sub-contractors that provide zero installation help do the modem install. After that you have to buy a router and configure it yourself. Also, download an app to do it and jump through a bunch of hoops. Calling customer support is even worse. They force you to use an automated line in order to make a payment after cancelling. If the broken automated line doesn't work (which it doesn't) then you get transferred back to a person to pay an extra $10 for talking to a human. The people take forever to reply making you feel like you are on a scam call. The service was nice, but to simply cancel and pay them for the unreturned modem was torture.
Elizabeth Lopez
After the promotion expires the prices go way too high, When I was a customer nobody offered me anything better in order for me to stay with this company, I got a 500 dollars bills and I called to see if I can pay 250 now and 250 later and the automatic service hanged up the call. I spoke to a representative and he was trying to helped me but he couldn’t give me the option to make a payment arrangement. 2 months before I canceled the services, I asked for an internet upgrade and they sent me a Tech to install the router but they didn’t tell me I was going to be charged for that. You can’t go and charged your customers without telling them. you can’t expect a customer to stay with you if you don’t offer something better in order to stay. And then the answer for this review is gonna say. I’m sorry for the inconvenience please call such and such number in order to assist you and at the end, you call and nobody help you. One star is even too much for this company.
Thanks! Your review is awaiting moderation.
I have tried for days to speak to someone in USA about my bill. I do not get any results about the increase in my cable bill.
I have been on the phone for over an hour at a time for six months, while they charge me $230/month
Yes. They handle billing and equipment issues.
@Paulette you were able to return cable boxes to any Optimum store I have done it myself in different counties
Go to the area you receive your equipment from . Call and Make sure you get a receipt. There are multiple subcontractors that work there so unless you have proof you will be billed . I do not work for them .
Yes it is open, I was there last Saturday.
Google 'Optimum Store Randolph' for hours. They limit the number of people allowed so be prepared to wait outside. I was there a couple weeks ago and waited about 10 minutes to get in. I was exchanging boxes.
Bring it to cablevision and they will replace it.
After my power came back on I tried rebooting myself and didn't realize that cable was also out. My service finally came back but I'm guessing yours is still out. I would try all their numbers until you can get someone to at least call you back.
It all depends. I don't work for Optimum but, was at their store and they said 48 to 72 hrs thats after; either Verizon or JCP&L are able to restore power first. Verizon owns allot of the telephone poles in the area.
Yes
You have to download it from your app market
Mail your bill payment to Optimum, P.O. Box 742698, Cincinnati, OH, 45274-2698.
They have to disconnect your old service before they could start you a new service unless you put it in someone else's name
If you have specific questions unfortunately you need to call them directly. Questions posted here are answered by regular people who've been there or used the service. No real specific knowledge of particular cases.
If you think optonline protects you. That's a big fat NO. Get a good antivirus. I know a company that monitors antivirus and it's cheap.
There may be a reason she didn't want to call. I won't worry about it.
Buy a Blueray player which has all the built in smart TV apps including Netflix, Hulu, Amazoj Prime, YouTube, etc.
Physically go to the Randolph office. It's on Rt 10 East just after DoverChester Rd.
If you have their tv service, optimum will replace defective cable remote control unit at their store. Often you can use their remote to control tv functions, like power and volume.
Ita at least $8 a month for rental of the box. You already pay for a cable plan so that doesnt change.
I don't work there, but I would definitely go and ask. They are very accommodating.
Optimum can walk you through the process
No they do not just go pick one up
Call them, they will be happy to help you.
I have issues with it. I can DVD what's on it fine but can't watch the channel live.
You can buy a better one on eBay or Amazon and reduce your bill.
Yes they can mail a new box to you. You have to call them and make arrangements. If I remember correctly they hold a deposit until they get the old box back or something along those lines
Yes as long as you are not under contract
Yes you can. I suggest calling them and ask if they will send you a shipping box
I am not sure, sorry
You will have to bring your old cable box and with it the power cord (that plugs in the back of the box) and the remote.
The only real difference is in the new whole house dvr. If you have the old hard drive based dvr and want to upgrade you need a new box. Otherwise there is, I believe, nothing different.
Thanks! Your answer is awaiting moderation.
Thanks! Your question is awaiting moderation.