WoodSpring Suites Wichita Airport

Jordon Snow

Trash. DO NOT STAY HERE! During my stay, I called the front desk to inquire if someone could come fix the air conditioning unit in my room that wasn't working and I was told, "there's not a maintenance person available with any knowledge of a/c units. You can try calling back in the morning." Since the unit in my room couldn't be fixed, I asked to switch rooms and was told no. Not willing to sleep in the overheated room, I chose to leave and get a room at a different hotel. The following day, I discovered that Woodspring Suites charged me $250 for a plastic bag they stated was placed over the smoke detector in the room. When I called to question the charge, I was greeted by disrespectful staff who put me on hold for 45 minutes. I asked to speak with the manager, who was equally disrespectful and did nothing to remedy the problem or refund me the $250 that was charged. This hotel and its staff members are the epitomy of poor customer service.

Casey Babcock

05/27/22 my dog was stolen from my 3rd floor. The General manager refused to come in on her day off the review the cameras. So that the police could track down who stole my dog. As a pet friendly hotel they show no compassion or professionalism whatsoever! My dog is still missing!

xuedaynie vang

Beds are SMALL. They only have full size beds. Broken kitchen drawers. Dirty floors like housekeeping didn’t sweep or mop. Smell of the room is horrible. COCKROACHES! Beside all of this the hotel is very safe and secure. Super busy during the day. OK place to stay if you have pets.

Constance Richardson

I chose this hotel because I? As told by the gentleman that answered that I would be able to have Ethernet connection in the room this was a lie. When I arrived and set up my computer to work I determined the Ethernet was not working. After multiple calls to the front desk I was finally able to get ahold of someone the desk clerk was was kind and checked with management and confirmed that none of the Ethernet connections at the property worked. She apologized and said the issue would be addressed with the person's who gave me erroneous information. This place would be great for people needing extended stay, however if you are expecting the standard hotel amenities such as shampoo, conditioner and coffee, this is not the place for you. Apparently there is no coffee unless you purchase a coffee pot and make your own. Very disappointed that I was unable get any work done during my stay. Additionally there. Appeared to be no one available at the front beat at 8 am to address any issue. It appears they are short staffed and have no back up plan. Unacceptable.