O'Reilly Auto Parts

David Rapp

Excellent store with great customer service for all your car part needs.

K&N Painting

Don't have alot of parts in stock for a Chevy Avalanche or a Cadillac Escalade.

Cassie (Kitty Fantastico)

Please don't buy Parts from O'Reilly's. I will give the story here but buyer beware. My sister is a single Mom and works full time, to pay the bills we DoorDash on the side. We live In the South so Summers are Brutal here. On 5/26 I went to the O'Reilly's near my house and purchased a Compressor kit because the A/C in her car stopped working and we were told that was the issue. On 6/1 a local garage did the work and the AC was back! 6 days later it stopped working again. Garage said it was the compressor and it had failed with low pressure. Had several discussions with the O'Reilly's store and they made the exchange very difficult. Couldn't get in to the garage until 6/21 and they swapped the bad compressor for a new one. Which didn't work... They tried everything but finally recommended we take it down the road to another shop. We did 6/24 and then 7/1 and they took hours ( and money) pouring over the car to finally discover that a wire on the "new" compressor was broken. Instead of fighting with O'Reilly's they just fixed the wire. It worked for 6 hours then went out again. 7/8 they were able to diagnose another faulty part on the same compressor and ordered the part. On 7/15 it was finally fixed. So 1500 dollars 4 missed days of reg work and Many missed days of side work because it took 7 weeks in the Hottest Months of the year to fix. I spoke with the District Manager and he responded today with a Dismissive email stating he feels they aren't responsible so won't be paying. I am beyond angry and frankly shocked that this was the Customer service provided. He didn't contact the garages and instead stated it was a part on our car and the garages fault and not the CLEARLY 2 Faulty parts they sold us. I will be filling in small claims but wanted to put this out there. Right now money is tight, this company sells faulty products and then refuses to make it right. Please use any other company unless you end up like we did. I hope this saves even just 1 person from this terrible situation.

Austin Hamilton

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