Cottages on Elm

Makayla

Best apartments by far i’ve stayed in, very responsive , great staff. Loved the ladies in the office , maintenance responded quickly and overall a great area to stay with a shopping center within walking distance.

C M

I have lived here for a year and a half. Never have had any issues, until today. Pest control entered my apartment without me knowing. They told me that they knocked on my door twice, which I did not hear at all. Had no idea these two men were in my apartment at any point. I also have a small dog too which she alerts me whenever someone comes in. She didn’t even hear them. No phone calls to let me know that they were going to enter the home today. I am in my bedroom, the door is closed. I am not clothed, partially naked. These two men open my bedroom door without knocking on my bedroom door. They didn’t bother to knock on my bedroom door and let me know that they were about to open the door. Had no idea that these two men were in my home when they open my door it scared me. It also embarrass me as well. I pay a lot of money to live here just to have my privacy invaded. Very unprofessional and disrespectful. Extremely upset and disappointed. Update: Also manager refused to call me back on this issue. Not given a sincere apology. Maintenance man and Inspector not given any consequences for their actions. According to the front office the pest control inspector should have never even opened the bedroom door. They were supposed to just be spraying the common areas. Any close door that is supposed to be shut should have been kept closed or at least knocked on before entering. No warning or notice given once so ever. They allowed this random man to come into my apartment and do whatever he wanted. He invaded my privacy and personal space. Absolutely rude, disrespectful, and unprofessional.