Great Skate Hockey Supply Co

Nick Hall

I brought my 4 year old son to buy his first set of hockey equipment and explained to the salesman that I wasn't sure what he would/wouldn't need for his learn to skate program. He said as long as the equipment isn't used you can bring whatever isn't needed back for a refund. I brought back a few things he didn't need less than a month later(unused with tags on, still in the same bag they came in) and was informed that they have a 14 day return policy so they can only issue a store credit. I explained the salesman never stipulated this policy and that I am not sure if my child is going to continue playing hockey, rendering a store credit worthless to me. As is apparent based on other reviews, customer service is lacking and will take my business to Pure Hockey if my son continues in the future.

James Bernal

Excellent customer service.

Matt D.

Great local shop. Nice bunch of folk.

Russell Six

Worst online Hockey store EVER. Avoid GreatSkate and Keith at all costs. Their database shows tons of sticks that aren't in inventory (and haven't been for weeks). Like other reviews, I ordered a large stick, but they shipped me a smaller sized stick (Flex). When I tried to show Keith that their website was incorrectly showing 40 flex sticks even though it was filtered for 85+ flex. He said was not GreatSkate's issue, but that it was user error. Totally dismissive despite proving that the website is flawed. He refused to credit my purchase, and refused to take any responsibility, or offer any discount for the shipping error. So I've paid shipping (3) times now for the same item. Do not buy from this company. You've been warned.