Pinnacle Athletic Campus

Mary Beth Lombard

LSI Solutions rented out Pinnacle for our Wellness Day in June and it was amazing! Our people had a fun, memorable time, and it has improved our employee engagement. Mary and the staff worked hard to make it a wonderful day. Pinnacle sourced instructors for us and made suggestions to ensure the day flowed smoothly and all types of sport options were available to us. They were ready to be flexible in case we had to switch a few things around due to weather circumstances which eased the stress for those at LSI planning the event. Would recommend to any business that they use Pinnacle for a corporate event.

Joy Kiswani

It’s unbelievable how horrible the management is at this complex. The owner, who I was told is named Sharon, harassed and yelled at me twice today. ROC Spirit held a cheerleading competition here (their staff was so lovely and helpful), and I’m a cheerleader with a service dog for my disability. Before my mother and I could even walk into the event, Sharon was demanding certification papers from me and telling me it was a huge liability for me to have my service dog on the turf - where the entire competition was being held and where I was required to be in order to compete. I quickly let her know that she is not legally allowed to ask me for certification nor separate me from my dog, as proven by the American Disabilities Act, which I showed to her on my phone. My condition is stress-related/induced, so at this point I was shaking so badly I could barely stand. After storming off and not returning, the woman running the competition asked us what was wrong, and after hearing our difficulties, told us she would take care of it and let us into the event. About an hour later, my mom and I took my dog outside to go to the bathroom just to be cautious (she is well trained, but had never been on turf before.) Upon return, a staff member told me that I could not take her onto the turf. After explaining that she had already been in there and we presumed it had been taken care of, we went back in. Soon after that, I took my dog with me to the extremely overpriced cafe ($7 for a small smoothie?), where Sharon stopped me again and told me I was not allowed to bring my dog onto the turf for “sanitary purposes.” She told me I couldn’t compete and that she was going to call the police to have me removed. I told her she was welcome to do that, so she stormed off yet again. I was left stranded in a corner without my phone or my mother, as the supervisors at the entrances would not allow me inside to get my things. I had to wave down a member of my gym so she could let my mom know what was happening. My mom came out and we waited for about ten minutes for an employee sent by Sharon to tell us that I was allowed on the turf with my service dog. So, we went back in and were, yet again, stopped by a worker who told us the owner had given her specific instructions not to let me in with my dog. We explained several times that we were JUST let in, but she insisted that she was not allowed to let me on the turf. We brought her back out to speak to the supervisor who was told to let us in, and were finally allowed in again. Between the ADA violation, Sharon’s hostility, disrespect, and blatant ignorance, the disregard for my safety, and the severe lack of communication between staff members, this place should be shut down. Please, be aware of your rights and do not give this establishment a second of your time.

Savannah Abplanalp

Owner and staff were externally disrespectful to a teammate of mine at the cheer competition held there today. She was cornered by the owner, keep in mind she’s a minor and didn’t have a parent present, the owner threatened to call the police and everything. All of this was regarding her service dog who is very well behaved.

JS F

Beautiful facility. My daughter was there for a softball tournament. Huge fields with high ceilings and full outfield ; the turf was in excellent condition. Nice elevated viewing platform for fans. I would say that cleats or turf shoes would be the best. Sneakers can be used as well. A short drive and you could eat/visit the mall for food or a break between games. My daughter and I visited the New York Beer project, gets very busy so if you plan on bringing the team I’d call ahead. Only issue I have with the facility is the “ dugout” area for the softball players. Primarily the first team area closest to the plate. On the diamond my daughter played on hard foul balls got directed toward the bench w left handed batters.( I’d assume it was the opposite for the other diamond). My daughter took a hard shot to her elbow that we are still icing up 4 days later. She was sitting behind the netting and a soccer net that was turned around. I know the chances of that ball hitting her had to be astronomical but she is currently out of commission until she has full range of motion. Not sure if there is an alternative that can be built or modified for those benches but I imagine we were not the first. That’s the only reason the facility gets a 4 vs 5 star from me.