Bank of America ATM (Drive-thru)

yeong kim

Always long wait. Usually just one cashier.

Michael Burdulis

Update: 3 years later and it's exactly the same. Stay away!! People are begging staff for help and they refuse to open another window despite 15 people on line! This could actually be worse than going to the DMV. Immensely dense area of people, always busy, never more than 2 windows being used. Hope you have an hour to kill. Every time I go here my heart sinks . There are people waiting outside when they open the door and the line just gets longer and longer until closing time , banks have a bad rep but this one is practically a sitcom of a bad bank WHY IS THERE ALWAYS ONLY ONE WINDOW OPEN DESPITE THE FACT THAT ITS BUSY AND YOU HAVE SIX WINDOWS I hate this place with a burning fiery passion. I recently terminated my accounts. I hate that bank so so so very much

Karina Arias

The service at this branch is horrible. I scheduled an appointment to meet with a specialist regarding my account on December 19, 2020. I understood that the bank was busy and waited patiently in Stacy Angus’ office. I didn’t even care that she must have excused herself about 5 times to make sure that clients were keeping a safe distance between them. I work in healthcare and understand and appreciate her doing that. Finally when I was able to have her attention, she was not able to answer my questions, she even reach out to her manager who was also unable to explained to me where my money had gone. After at least an hour, they both advised me that they would have to look more into it but that they will reach out to me with an answer. Today has been about 6 weeks since I was there and I never heard from either one of them. Finally when I called today, Stacy gave me a half fast answer that still does not explained where my money has gone. She offered for me to come back into the bank so she could explained it better. I declined her request, it has been nothing but a waste of time. I would never go back to this branch.

Kevin Duque

My experience with Hackensack’s Bank of America branch was extremely unpleasant – “professional” Bank Teller Luisa was anything but professional. Not only did she attend to my needs with a disdainful attitude, but it took her a significant amount of time to understand even the simplest requests. After waiting more than was necessary, she then hurried me off – I would not recommend her services to any of the local customers, let alone to any bank member.