Family Medicine

Deanna

I was a patient here but I don’t think I will be returning. I went in august 2022 and was the only person wearing a mask. This made me very uncomfortable considering it was a doctors office and they are more than likely in contact with sick people frequently. I feel like they are not very helpful or caring and do the bare minimum. Also, I was not aware that Dr. Fields is not truly a doctor until reading these reviews.

Lumenbos

Horrible care. I came here after moving to the Columbia area in need of a new primary care facility. My first visit was okay but the doctor sent my prescriptions to a pharmacy not in network with my insurance after assuring me it was. I had better luck at the pharmacies figuring out where I could get my medicine than the doctor's office. This is the most minor of complaints with this facility, but telling for future issues. Upon my second visiting I was wheeled around by staff after talking to the doctor. He left me with technicians without communicating anything about the tests I was about to receive such as additional costs and insurance coverage. I was then lied to by staff about whether blood work would incur an additional cost to me. I was told no and am now footing a several hundred dollar bill. In addition to this, no effort was made to schedule a follow up to even discuss these results and figure out a solution for the problem that I came in for. Nor were any prescriptions given to me that I discussed with the doctors. Staff was unhelpful in communicating to me whether these prescriptions were going through as I had to ask in place of the doctor who left mid visit without discussing anything about it further. I was never contacted or reached out to by anyone at this office. This facility also, at the very least, does not respect it's pre op trans patients and fails to show any understanding of trans related health care. My partner and I will never be returning to this facility. If this practice would like to show that they can provide good care and service then they should communicate clearly to their patients what is and isn't in network for their insurance or at least tell them to check with their insurance. And they should especially not lie to the face of those in need of care. If they want to rectify an error like this, they can clear this up with the lab service and reimburse or at least lessen the cost of tests they did not communicate to patients properly about.

Scott Rynearson

This one star review is for the front desk and Andrew Fields, who I just found out doesn't even have the title DR, he is an NP-C! James Fields (who also is an NP-C apparently) and the lab nurses are great but I have experienced nothing but frustration and awful service otherwise. When I first tried to get my wife in for the first time, she came in five minutes before the appt and was rudely told to reschedule because "the rest of them have a schedule". It was the lady behind the desk with the typical Karen hair. This was a first thing in the morning appt and I went through so much to even get her there just to be turned away. I wanted to quit trying there but my wife finally worked up enough courage to go get seen for depression and she gets turned away. How could they do that? They forget patients are humans too. Then later when my wife tried to get another appt for her and one for myself to get registered, the person on the phone said I'd have to call in by myself. So what, I can get my wife in but my wife can't get me in?? I don't understand. And then recently my wife came down with something weird that fit with atypical covid symptoms. Her usual guy, James Fields, was out of the office so she got Andrew. This guy heard a few symptoms and said go get swabbed for Covid, flu and strep. Flu and Strep came back negative, Covid is a 2-4 day result test. 4 days go by and nobody is in the office because it is Thanksgiving so meanwhile she has spent 4 days suffering and crying scared she would die and our 1 year old wouldn't remember her, etc. She couldn't wait anymore so she called on Black Friday to find out her result was negative. They had the result for who knows how long and they just let her wait. This is COVID we are talking about not just some flu! While we waited for the result we didn't know if she should have been locked in the bedroom or if we had spread it to my parents last week when the symptoms started or what. It was hell waiting for these results, just to find out it was negative. Of course this didn't make things much better because people have been getting false negatives. So this week my wife tried to set up a follow up hoping to get the antibody test like they said they do in the prerecorded message before you even get to the real office. James is still out of office so she gets an appt with Andrew. Later that same day she gets a call from someone at the office saying James is out of office and we have to reschedule. Duh!! My wife just set it up with Andrew! Where is the miscommunication going on? So for the actual appt because they still won't see her in person even though her results were negative, the guy spends 5 minutes on the phone with her to tell her nah it was "probably just a head cold" (her symptoms were much more than it to be just that) and he "didn't know what to tell her" about the Covid result response time, and that the antibody tests are actually inaccurate and he wouldn't recommend one (So why are they even advertising these???). No reassurance or sympathy at all. This guy is so unhelpful and uncaring. I would not recommend this place to anyone and I am looking for another practice. James Fields is great and so are the lab nurses but I feel it is just not enough. Andrew does not take you seriously and makes you feel stupid for even asking. Don't waste your time here.

joseph quidachay

Be aware of Dr. Andrew Fields. This guy is not even a real doctor. He seemed more like a seasoned nurse that hates his job. For my first visit, everything seemed fine. Until the medical assistant said, Andrew Fields would be in a moment. This guy has the worst bedside manners ever. If I could give you an example, it would compare to Mcdonald's drive-thru. I'm not saying this is the wrong place to go. Just pick another Physician or Nurse. You're Welcome