Mainstay Suites St. Louis - Airport

Nick Watts

The worst hotel I've ever stayed at. Dirty rooms, awful service, and a terrible breakfast. The worst part is they pick who they send surveys to so you can't trust the reviews on their site because if you are one of the many people who hate their stay they just won't send you a review. This stay was so bad I may never stay at a choice hotel again.

Ashel Diaz

This place was fine enough for sleeping for a night but I would not book this place for a longer stay. The lobby and outside appeared well maintained. As a convention goer, the kitchen in the room would be an amazing perk. However, checking in was a whole other story. The parking lot was FULL and we couldn't figure out if there was a lot for overflow. We pulled up to the front doors to check in and to ask about parking. Before we had a chance to get out of the car, a spot opened up nearby that we pulled into instead. We had made our reservation online but when we arrived there was NO STAFF at the desk. We did not realize the person who had left, opening up the parking spot, was actually the front desk person. It was just around midnight so the automatic doors were locked unless you had a guest key or hit the buzzer. There being no staff, there was no one to answer the buzzer so we were locked out along with a food delivery guy. A guest was nice enough to let us in and there upon we found a note at the desk stating an emergency and that they would be back. The number listed was called and we were given an estimate of about 15-20 minutes. In the interim we had pizza delivered to the lobby. Still no staff. We finished off the pizza. Still no staff. The number was called again but this time there was no answer. During all this, we had walked into a dispute between hotel guests in which, again, NO STAFF was available to mediate or resolve and we had to be the ones to let visitors, like the delivery persons, into the hotel. It was past 1am by the time we got into our room to sleep. I truly hope the emergency was resolved successfully. What I don't understand about all this is the lack of backup for someone leaving their post for an emergency or the lack of a chain of command that could have provided that backup.

Anonymous

Best hotel experience I have had in a long time. The staff were exceptional and very accommodating. The room was large and clean the beds were great. Would stay again for sure.

Sarah Phillips

By far the best hotel for the price. You won’t find a nicer hotel for $65 a night. The room was clean, everything looked nice. The beds and shower were adequate. Breakfast was pretty modest but again not bad for the price. We just stayed long enough to sleep then left in the morning but I have no real complaints. My only warning to future guests is when you stay at lower priced hotels there can be sketchier clientele. There were some rough people in the parking lot when we got there late at night, but I don’t think this truly reflects the quality of the hotel.