Cornerstone Pediatrics

Jessica Williams

It upsets me to leave this negative comment; however, I hope that the administrators (and/or the doctors) see this and work to correct their office staff professionalism. My daughter is a patient at Cornerstone Pediatrics. And we have been very pleased with the care of Dr. Miller. However, there was an issue with a well child visit, where insurance did not pay in a timely manner. Collections employee, Tamika, called me several times threatening to send me to collections even though the insurance company had provided the office with a confirmation number ensuring it would render payment. To resolve the problem, I volunteered to pay the amount due, and I stated once insurance paid Cornerstone could send me a check. When I called to obtain the status of the check, I was met with animosity; therefore, I asked to speak with Billing (Wendy). Wendy then referred me to Michelle, the office manager. Michelle spoke with accusative language and a competing tone. Additionally, she used language such as but not limited to "difficult patients," which really left me a with unpleasant feeling. When asked to define what is a "difficult patient," Michelle then stated that I am challenging and that she was not changing her words. I suggested using other terms like difficult situations, circumstances, or instances because patients referred to a person and in this case a child. My attempt to speak with management was for resolution, not to feel unwelcomed by the practice. Each individual thought I was escalading the situation due to the misplacement of money roughly $460; however, I wanted resolution on how we were being treated. Michelle stated customer service works in two ways. Updated from 1 to 3 because Dr. Miller is truly the best! She reassured me when we visited after this situation that we are welcome. We love her!

Danielle Shelton

We love cornerstone! Every doctor we’ve seen has taken the time to talk out what’s going on with my little one! Would recommend them to anyone!

Heather Welch

We love them!!! 10+ years now, with 4 kids!

Jasmine Peterson

My children see Dr. Amy Manners. Since we started with her six months or so ago, we've seen her for immunization shots and annual/milestone checkups. She helped us realize me needed to see a specialist for one of my children. After a diagnosis from the specialist, she has been available for questions. My family is very grateful for her and the staff. This is my children's third doctor (due to moves) and she is my favorite.