Staples

Daniel Hipskind

I ordered a chair from Staple’s website (which is a completely different entity than the store) and they sent the wrong chair. I called this store to see if they have the chair I wanted in stock. Sure enough they did and they were able to put it on hold for me. I went to the store and returned the chair. After returning the chair, I find out they weren’t able to give me a gift card in store, because Staples online was a separate entity. The employee wasn’t 100% sure if they sent the gift card back through email or snail mail. But he was leaning towards email and that I’d receive it in 24-48hrs. I asked them to keep the chair on hold for me since I knew it was a popular item. They happily said they would. I left the store and found out the online Staples sends the gift card in snail mail which will get to me in 7-10 business days. I wasn’t happy since so didn’t have an office chair and I work from home. I called the Staples store to see if they were willing to hold the chair until I got the card in the 7-10 business days. They said “Definitely. No problem.” 7-10 business days passed and finally on the 17 BUSINESS DAY (And yes business days Mon-Fri) came and I got the gift card. I called the store and they STILL had the chair on hold for me. I get to the store and, sure enough, the chair was there for me to pick up. The same, employee I talked to at the beginning was there and he even gave me a discount on the chair for the issue. I definitely wasn’t happy at the online Staples. I will NEVER order from them again. I will definitely go to this Staples if I ever need any other office products!

Doug Fortine

I went to buy a printer and the staff member was really knowledgeable about what I should get when I told him what I was using it for. The downside was every opinion under $425 was out of stock. I ended up buying from Amazon online the printer the Staples associate sold me on and it is everything he said and more. I wish I could have purchased it there, I like brick and mortar stores, but they didn't have it in stock and didn't know when they would. Shame on Staples Corp supply chain for leaving the stores in limbo

Zachary Berling

Manager and sales team where fantastic in helping me with my new Office chair. Was a pleasure to purchase from as they where very accommodating with the return and purchase of the new chair. Would highly recommend to anyone. What a great all around sales experience. The level of professionalism shown from the staples team in Holland Michigan was top notch. Thank you staples for such a great experience!!!

Kim Kassmeyer

Brad was exceptional. Recycled our old printer for us, helped us select a new one, and worked out our recent ink purchase misfortune saving us $80 of potential loss. Products were in stock for immediate purchase. Fantastic experience!