Portillo's Hot Dogs

Mrs Brie Zee

I am new to Chicago and also new to all the delicacies here and when I tell you I was blown away by the food here believe it !!! THIS place made Me a believer! I never in my life I would imagine that an Italian beef would tastes better than the Philly cheese steak but in here they know what they're doing!!😋 They even got my picky eater 10 year old to eat it and she calls it," the soggy Sandwich" but little did she know that having that juice that's what makes that Italian beef so tasty! Wow! I am definitely a believer now Chicago has the best food hands down across the nation and I've been plenty of other places I can't wait to go back to this delicious Chicago staple!!!!!! ❤️❤️❤️👍🏾👍🏾😍😍😍

Clifton Stuart

Even though I love Portillo's so much, I would probably go elsewhere rather than go to this location of Portillo's. I've been to this spot a lot of times, and honestly, I did not really have a problem. Not until recently, when the customer service generally was very poor. The line is long in the drive through while the order inside takes a really long time. Their service should definitely improve. The employees are nice, although there are some that are rude. I wanted to have their food, but I would always get poor customer service and it would take me like half an hour before I could really get the food, which is really disappointing. Their food is delicious, no doubt, but with this kind of service, I would rather go to some small fast food restaurant where I could get good food in a hurry. There was also this particular day that the drive-thru did not have a long line, and I was confident that it would be a good one and I would order easily, but it was not. Customer numbers are not the problem in this restaurant. The problem is their service generally.

Lee Baez

Took over 20 minutes at the drive thru with only 4 cars in front of me - longest ever at a Portillos - go to a different location as this one seems to be poorly managed. "Coke" tasted like it was all soda water and no coke syrup - looked too clear - and the chicken Caesar salad was a joke. Lettuce 1/3 of an egg, and chicken. Missing tomato and some egg at the least

Vickie D

Food was good, exactly what I ordered. Loved that they put all the dipped beef sandwiches in a plastic bag. It was nice to hear the manager appreciated his employees and thought they were doing a good job, but it didn't need to be announced on the intercom, especially when the customers didn't feel the same way. Service was very slow for the amount of people working. Yes I will be back. Yes we enjoyed our food. Yes I did miss the corny sayings when they call out the numbers.