Yale New Haven Hospital Saint Raphael Campus

Shannon Criscuolo

This has to be the most Disorganized hospital I've ever had the displeasure of dealing with. I'm a caregiver and my client had an MRI a month ago that required sedation. We got here early to full out paperwork, and a nurse came out to inform us that the hospital FORGOT to have an anesthesiologist scheduled for his MRI, so he couldn't get it done. He is wheelchair bound with shoulder problem and a potential torn rotator cuff. It was rescheduled for today and as we entered the ER where we came in last time, we were met with a miserable woman who made us exit the ER and walk through the inaccessible garage, under the metal bar that you get a parking ticket at. Again, he is wheelchair bound. There is a hallway that directly connects from the ER about 40 feet to radiology. Then we were met with yet another miserable woman who stopped us and demanded we have passes to enter, even though we quite literally couldn't get one as we entered through the garage. We ended up just walking past her. I am absolutely appalled by the treatment we received and the fact that there was such an incredible failure in communication between departments.

W*

Starting our 3rd hour in the ER. They took vitals and blood and then we sat here for hours. I’m about to leave. F this place.

Marisa Ervin-Neckles

My beloved husband was brought there for back surgery…he never walked again due to multiple staphylococcus infections contacted there…as well as a stoke. Horrible, horrible place…run don’t walk from there. They killed my husband with their incompetence and negligent care. I’m devastated…I’ve lost my beloved husband.

Olina Zhu

Absolutely horrible. Go 20 York St instead. Couldn’t eat for three days, and after a few hours of IV doctor told me to go home and stay hydrated. Asked but I can’t eat I’ll have to come back again, he said he could prescribe me nausea medication but he doesn’t know what’s the reason, probably viral. I spent twenty minutes crying in the hallway with three nurses nearby after begging to get discharged and go home because I felt increasingly terrible at the hospital, no one stopped to give me a tissue or even just ask what’s wrong. I was shivering to the point where I can’t speak and the doctor said well it’s not the IV that’s doing it and left with a shrug… not offering anything more to keep me warm. When they were about to give me IV and medications they didn’t ask if I was willing to accept them or what they’re are/are for, I asked and the nurse said “Tylenol and strong ibuprofen”, I asked why? He said “well you’re in strong stomach pain.” I wasn’t. I specifically said before twice that I no longer feel pain and am just dizzy, have trouble breathing, ongoing diarrhea, and cannot eat. Please don’t come here. I felt desperate and helpless.