Panera Bread

Marlene Soto

I love Panera bread, but they have to start being mindful of who they hire. Today I went in for a bowl of chicken noodle mostly broth. Before anything this young ratchet lady was NOT feeling being there (body language and tone) I asked for the soup mostly broth, which her reply was we can’t do that there’s no way. In which I calmly and nicely said that’s fine I know it won’t be all broth but as best as possible. She then follows it with a snotty what else! I said a large fountain drink, her response what else! I said the drink. She says besides that what else! I’m like wth is wrong with this girl (in my head) so then I asked for the cup and she says it’s in the middle of the room kiosk. I said where are the large cups? Oh you didn’t say large! I’m about done at this point. So I asked her are we good? I ask it that way cause the way she is coming off at me it’s like she knows me and dislikes me. She said and I almost fell over when she did, “You have an attitude”, (mind completely blown) wait what!?!??? I let her speak and then I started to speak about it since two people cannot talk at once and I wanted to clear up whatever messed up way she filtered it. The worst part is that when I went to the manager Isabel (name given) she DID NOT give two f**ks. She literally acted like nothing and blew my concern away. I’m flabbergasted by this. I’m a laid back chill person and for this to have gone down I feel like I was in the freaking twilight show. I swear I almost thought a tv show was pranking me at first. Panera needs to retrain these people and if you can’t do customer service or you don’t like to work leave it for someone that actually does. Never again will I visit this store. I will gladly drive somewhere else and tell all the social media sites etc of this messed up crazy rude and terrible treatment. These are one of those moments where I wish I was a Karen, and flipped out etc. Shame on you Panera for allowing these treatments, and employees to act this way.

Antonio Jenkins

Just dashing would've got another star if tables amd floors were tidy

Leanne Carlson

Definitely has gone down hill.

Arlene Spencer

Wonderful location in Newington. Always great people behind the counter. Tasty food and always a clean place to sit and dine.